Thomas Santoro
Laval,QC
Summary
Detail-oriented operations professional experienced in logistics and client relations. Manages complex workflows and optimizes processes while maintaining accurate records. Communicates effectively to solve problems and coordinate projects, ensuring timely outcomes. Ready to leverage analytical and operational expertise in finance and business environments.
Overview
5
5
years of professional experience
Work History
Distribution & Operations Associate
Birra Fanelli
Montreal, Quebec
05.2024 - Current
- Manage end-to-end logistics operations for a busy microbrewery, including inventory management, warehouse organization, and order fulfillment.
- Coordinated deliveries and route planning, ensuring timely distribution across Montreal.
- Oversaw warehouse operations, managing stock intake, optimizing storage, and preparing products for distribution.
- Collaborated with management to streamline processes, enhancing operational efficiency and maintaining high-quality customer service.
- Served as the primary point of contact for clients, handling inquiries, orders, and invoicing with professionalism and accuracy.
Hockey Referee
Hockey Laval
Laval, Quebec
09.2024 - 04.2025
- Controlled game flow in high-pressure situations, promoting a safe and competitive environment.
- Officiated games to uphold rules and regulations, ensuring fair play and sportsmanship.
- Facilitated communication with players and coaches to address concerns and maintain game integrity.
Crew Member
McDonald's
07.2021 - 07.2022
- Prepared food items following safety and quality standards.
- Trained new crew members on processes and customer service techniques.
- Handled cash register transactions accurately and responsibly.
- Organized and restocked supplies to support operations and team productivity.
Education
Some College (No Degree) - Social Sciences
Vanier College
Saint-Laurent05-2024
High School Diploma -
Royal West Academy
Montreal West, QC01.2022
Skills
Financial & Administrative:
- Invoicing and record-keeping
- Data entry and accuracy
- Client order management
Communication & Interpersonal:
- Client relations and customer service
- Team collaboration and support
- Volunteer coordination and event support
Analytical & Problem-Solving:
- Identifying inefficiencies and proposing solutions
- Time management and prioritization in fast-paced environments
- Attention to detail in administrative and operational tasks
Operations & Logistics:
- Inventory management, stock tracking, warehouse organization
- Route planning and delivery coordination
- Workflow optimization and process improvement
Volunteer Experience
Shield of Athena – Montreal, QC Event Setup Volunteer | December 2024
- Assisted with venue setup and preparation for charity events supporting women and children affected by domestic violence.
- Supported event staff and volunteers to ensure smooth operations on event day.
- Helped organize materials and equipment to facilitate efficient event flow.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Timeline
Hockey Referee
Hockey Laval
09.2024 - 04.2025
Distribution & Operations Associate
Birra Fanelli
05.2024 - Current
Crew Member
McDonald's
07.2021 - 07.2022
Some College (No Degree) - Social Sciences
Vanier College
High School Diploma -
Royal West Academy