Thomas Phillips
Sacramento
Summary
Diligent Bus Operator with a proven ability to navigate complex routes and ensure passenger safety. Efficiently manages time schedules and maintains vehicle cleanliness to contribute to smooth operations. Demonstrates effective communication and problem-solving skills in dynamic environments. Experienced in managing daily routes and ensuring passenger safety, utilizing effective communication and problem-solving skills to handle diverse situations. Has a track record of maintaining vehicle standards and adhering to strict schedules.
Experienced with managing daily routes and ensuring passenger safety. Utilizes effective communication and problem-solving skills to handle diverse situations. Track record of maintaining vehicle standards and adhering to strict schedules.
Overview
6
6
years of professional experience
Work History
Bus Operator
M.V. Transportation
01.2024 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Security Guard
Members in Black
12.2021 - 12.2023
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Conducted regular patrols to deter and detect any suspicious activities.
Store Manager
West Coast and Design
08.2018 - 08.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
GED -
Rio Linda High School
Rio Linda, CA06.1990
Skills
- Reliability
- Customer Relations Skills
- Troubleshooting Skills
- Safe Driving Practices
- Vigilant and watchful
- English fluency
- Observant
- Accurate Recordkeeping
- Defensive Driving
- Shift work experience
- High Level of Integrity
- Clean driving record
Timeline
Bus Operator
M.V. Transportation
01.2024 - Current
Security Guard
Members in Black
12.2021 - 12.2023
Store Manager
West Coast and Design
08.2018 - 08.2021
GED -
Rio Linda High School
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