Summary
Overview
Work History
Education
Skills
Timeline
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Chen Thao

Sacramento

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Driving Range Attendant

MORTON GOLF LLC
09.2024 - Current
  • Greeted customers with warm, friendly and welcoming tone.
  • Rake balls off of green fields
  • Operate a machine to drive over with rollers to pick balls from the field
  • Observed guests for proper use of equipment and respectful behavior on property.
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Checked driving range and grounds daily to identify and manage maintenance needs.

Crew Member

Dairy Queen Grill & Chill
09.2022 - 04.2023
  • Took orders, prepared meals, and collected payments.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Pizza Delivery Driver

CIRCLE PIZZA LLC
04.2022 - 04.2023
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Education

Diploma - Automotive Technician

UEI College
Sacramento, CA
04-2025

High School Diploma -

Luther Burbank High School
Sacramento, CA
06-2022

Skills

  • Equipment handling
  • Safety awareness
  • Strong work ethic
  • Time management
  • Adaptability
  • Self motivation
  • Physical stamina
  • Flexibility
  • Teamwork
  • Teamwork and collaboration
  • Safety monitoring
  • Customer assistance

Timeline

Driving Range Attendant

MORTON GOLF LLC
09.2024 - Current

Crew Member

Dairy Queen Grill & Chill
09.2022 - 04.2023

Pizza Delivery Driver

CIRCLE PIZZA LLC
04.2022 - 04.2023

Diploma - Automotive Technician

UEI College

High School Diploma -

Luther Burbank High School

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Chen Thao