Thomas Locatelli
West Sacramento
Summary
IT infrastructure specialist with enterprise healthcare experience (Sutter Health), strong troubleshooting skills across endpoints, virtual environments, and networks, and demonstrated experience leveraging Splunk, PowerShell, and AI automation. Preparing for network engineering/cybersecurity via Security+ and Net+.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Sutter Health Data Center
Sacramento
05.2025 - Current
- Provide 24/7 real-time incident response for network, server, application, power, firewall, and ISP outages, ensuring rapid service restoration for clinical and business-critical systems
- Monitored enterprise healthcare infrastructure across ambulatory clinics, acute-care hospitals, and corporate environments, ensuring reliability in network, server, application, security, and data center operations
- Resolved security and connectivity incidents involving firewalls, VPNs, routing, and segmentation, collaborating with network and security engineering teams to ensure system integrity
- Developed and supported AI-driven agents to automate operational workflows and optimized third-party AI monitoring solutions, enhancing visibility and incident detection across enterprise systems
Patient Representative
Sutter Health
Sacramento
12.2024 - 05.2025
- Served as primary point of contact for patients, facilitating scheduling, registration, and inquiries while ensuring compliance with HIPAA and confidentiality standards.
- Utilized EPIC Electronic Health Records (EHR) system for accurate documentation, chart updates, and efficient patient data entry across departments.
- Coordinated with insurance providers to verify patient eligibility and resolve billing inquiries or claim discrepancies promptly.
Desktop Support
Beacon Hill Tech.
Sacramento
07.2024 - 12.2024
- Provided responsive technical support to hospital staff, resolving hardware, software, and network issues to ensure uninterrupted healthcare operations.
- Configured and maintained cloud-based environments to enhance system performance and streamline access, directly supporting clinical workflows.
- Administered user accounts, permissions, and device policies in Active Directory, maintaining a secure and efficient access environment across departments
- Delivered specialized technical services as a contractor for Sutter Health, facilitating successful implementation of key healthcare initiatives.
Hardware Technician
Cal. State Uni. Chico
Chico
04.2023 - 05.2024
- Configured, deployed, and maintained workstations and lab environments, including imaging systems and software installation, ensuring network connectivity.
- Delivered hardware and software support to students, faculty, and staff, minimizing downtime and maintaining high user satisfaction.
- Provided IT support services to improve user experience and system functionality.
Education
Bachelor of Science - Business Information Systems, Options in Business Analytics and Management Information Systems
California State University
Chico, CA05-2024
Skills
- Networking: Cisco & Extreme Networks (switching, VLANs, connectivity, infrastructure support)
- Enterprise Infrastructure Support: Network, server, and endpoint troubleshooting across healthcare environments
- Core Network Services: DNS, DHCP, IP connectivity troubleshooting
- Monitoring & Logging: Splunk (log analysis, alert investigation, incident troubleshooting)
- Systems Administration: Linux (system management, CLI troubleshooting)
- Scripting & Automation: PowerShell (task automation, system remediation, AI-assisted workflows)
- Cloud Platforms: Microsoft Azure & AWS
- Tools & Technologies: ServiceNow, remote support tools, virtualization platforms (VMWare/Red Hat)
- ServiceNow proficiency
Certification
- Comptia Security +
- Comptia Network +
- Managing Cisco Network Operating Systems
Timeline
Infrastructure Engineer
Sutter Health Data Center
05.2025 - Current
Patient Representative
Sutter Health
12.2024 - 05.2025
Desktop Support
Beacon Hill Tech.
07.2024 - 12.2024
Hardware Technician
Cal. State Uni. Chico
04.2023 - 05.2024
Bachelor of Science - Business Information Systems, Options in Business Analytics and Management Information Systems
California State University