Mahil Shawl
Calgary,AB
Summary
- CISCO Certified Network Professional in Routing and Switching (April 2023 )
- 2+ year of experience IT support in 24x7 rotational.
- Graduated of Information Technology Diploma - Network Systems Major.
- 1+ years of Working MDFs, IDFs, rack able equipment, and other modular or containerized IT infrastructure solutions.
- Experience in working with partner teams and vendors to install, troubleshoot, repair, and lifecycle manage in-rack Environment Monitoring devices/UPS hardware within IDFs and MDFs.
- Dedicated Network/ System Technician in Network Security Analysis and wireless security.
- Proficient at using research, critical thinking skills, and innovation to create solutions.
- Monitor everyday systems and evaluate availability of all server resources, Incident and Problem management, Windows servers and detailed reporting on trouble tickets status.
- Ability to prioritize workload and adapt to new processes, interpersonal and problem-solving skills.
- Highly skilled with hardware, operating systems (including windows and Linux), networking, system administration, client-server administration, python scripting, troubleshooting, and security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Amazon YYC4 Robotics Center
03.2024 - Current
- Provided comprehensive IT support for robotics stations, ensuring optimal functionality.
- Troubleshot and repaired peripheral devices including printers, scanners, and laptops.
- Managed inventory and asset tracking, ordering IT equipment as required.
- Deployed and maintained IT assets including Thin Clients, Scanners, Kindles, and TC57s.
- Installed and configured Cisco networking equipment (9300 and 9500 series) in IDFs.
- Conducted cable management and labeling of devices in new racks.
IT Support
Amazon YYC1
05.2022 - 03.2024
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- Respond to Tickets, Radio Calls, Chime, emails and walk in for Tech support
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and laptops
- Inventory and asset tracking - Order IT equipment as required using Coupa and ensuring POs are processed and new equipment received into our inventory portal
- Reimage Laptops, desktops and Thin Clients ensuring compliance is up to standard before deployment Provision Thin Clients, Scanners MC33, Kindles and TC57s
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand
- Send equipment for the RMA and repair process for IT devices under warranty
- Maintain Inventory, Coordinate ordering, delivery and audit of IT assets
- Cisco 9300 in all IDFs replacing commodity in preparation for FFN migration
- 12 Cisco 9500 unboxed, IOS install, configured and racked
- PDUs in the new Rack, ATS, console switch and 12 Cisco 9500
- Cable managed and labelled all devices.
Customer Service Associate
YAYA center Trading
01.2018 - 01.2019
- Interacted with customers in person and over the phone to provide product information, answer queries and resolve issues
- Developed and maintained a comprehensive knowledge base to effectively address customer concerns and inquiries
- Demonstrated ability to build positive relationships with customers and provide personalized support
- Proven ability to work well under pressure, manage multiple tasks simultaneously, and meet deadlines.
Education
Diploma - Information Technology (Networking major) - Information Techonology
Southern Alberta Institute of Technology (SAIT)
Calgary, Alberta08.2022
Skills
- Excellent knowledge and experience on Cisco WAN /LAM networks and Microsoft technologies
- Networking concepts including TCP/IP, OSI model, routing, switching, VLANs and Google Suite Admin
- Working experience on Active Directory, Virtual machines, printer sharing and Office 2007/2010/2013
- Exchange 2010 and exchange management studio
- Organized multiple vendor network which included Cisco, Juniper, and Extreme Networks routers and switches and Citrix system
- Microsoft Office365 Configuration and Administration / Microsoft Exchange Management
- Troubleshooting of Window Server 2008, 2012 OS - Win 7, 8, XP, Win Vista and Win 10
- Experience in using various networking protocols including HTTP, UDP, POP, FTP, TCP/IP, and SMTP
- CISCO Networking: TCP/IP, NIS, NFS, DNS, DHCP, LAN, FTP/TFTP, SSH, SFTP, ARP
- Stored router, switch and Nortel VPN configurations for backups
- Diagnoses and resolves end-user network, PC hardware problems, WLAN/LAN network access problems
- Experience using NetSuite, Amdocs and Auto task ticketing system and Go to assist, log me in remote connectivity
- Experience in installation and management of network related services like DNS, Apache, LDAP, SAMBA, HTTPD, NFS, VSFTPD and SMTP
- Working experience with IPv4/IPv6 networking, Subnetting, ACL/NAT/PAT,IPsec and VPN
- Install, configure hardware and software with administer support for LAN, WAN and SAN, including hubs, switches, routers, firewalls, network monitoring tools, configuration backup tools
- Proficient in a variety of software applications, and possess advanced knowledge of Microsoft Office Suite including 2007, 2010 and 2016 (Word, Excel, PowerPoint, Access)
- Troubleshooting system /network problems and diagnosing and solving hardware or software fault
Relatedexperience
- SAIT Capstone Project - Mailbox Notification System, May - August 2022
- Collaborated with a team of 5 to design and build a physical smart mailbox solution that sends an SMS & image notification (email) when there is new mail delivery amongst other features that it includes.
- Researched, identified, and procured hardware components (Motion sensor, Weight sensor, Infrared Camera, Arduino micro-controller, Raspberry Pi) utilized for the project solution.
- Assembled and integrated all hardware components to the prototype device for our project solution.
- Utilized python for the main program and to integrate the hardware and software components.
- Troubleshoot both hardware and software issues, resolving them in time for the project delivery Effectively managed time spent on this project together with other major course loads.
References
Available upon Request
Languages
English
Professional Working
Certification
Cisco Certified Network Associate
Timeline
IT Support Specialist
Amazon YYC4 Robotics Center
03.2024 - Current
IT Support
Amazon YYC1
05.2022 - 03.2024
Customer Service Associate
YAYA center Trading
01.2018 - 01.2019
Diploma - Information Technology (Networking major) - Information Techonology
Southern Alberta Institute of Technology (SAIT)
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