Thomas Cline
Murrieta
Summary
Dynamic Assistant Manager at True Value Hardware Store with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in team leadership and strategic planning, successfully mentored staff while implementing effective merchandising strategies. Committed to maintaining a safe environment and fostering a collaborative workplace culture.
Overview
7
7
years of professional experience
Work History
Assistant Manager
True Value Hardware Store
03.2017 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
High School Diploma - NA
Adult Ed
Murrieta, CA05.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Retail operations
- Sales strategies
- Strategic planning
- Sales growth
- Sales reporting
- Employee performance evaluations
- Multitasking and organization
- Workplace safety compliance
Timeline
Assistant Manager
True Value Hardware Store
03.2017 - 03.2024
High School Diploma - NA
Adult Ed
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