Thomas Arcila Forero
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges applying to administrative assistant to the director. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quick to learn new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level administrative assistant position to help launch career while achieving the City of Toronto goals.
Overview
2
2
years of professional experience
Work History
Pool In-Charge
City of Torotno
05.2022 - Current
- Ensured compliance with all applicable laws, regulations, codes, standards, guidelines., related to Public Health Toronto.
- Conducted regular performance reviews to assess individual team member progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted in developing departmental goals and objectives that support organizational initiatives.
- Reviewed incident reports from staff members to identify potential areas of risk or liability.
- Provided leadership during emergency situations by coordinating resources, delegating responsibilities, and ensuring safety protocols were followed.
- Implemented strategies to improve customer satisfaction ratings among patients served by the unit.
- Coordinated tasks and supervised aquatic staff and support staff.
- Monitored storage, inventory check, monitored chlorine deliveries to pool matching with the invoice
- Cooperated with CRP to create and enforce policies in compliance with Toronto Public Health and procedures.
- Developed and actualized strategies to standardize supply and inventory management.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Bachelor of Arts - Sociology
York University
Toronto, ONSkills
- Excellent interpersonal skills
- Effective ability to communicate both orally and in writing with senior managers and staff
- independent judgement and discretion in dealing with confidential proposals and information as well as staff matters such as performance reviews
- Ability to utilize systems relevant to supporting the division such as Kronos
- Ability to reply to committee questions during meetings and to prepare final minutes of a meeting
- Time Management
- Microsoft Word
- Customer Service
- Recordkeeping
- Fluent in Spanish
- Project Planning
- Multitasking
- Conflict Resolution
- Critical Thinking
- Social Perceptiveness
- Microsoft PowerPoint
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Volunteer Experience
- Volunteered at Ernestine's Women's helping with afterschool program assisting with homework. Developed empathetic skills and problem solving.
References
References available upon request.
Timeline
Pool In-Charge
City of Torotno
05.2022 - Current
Bachelor of Arts - Sociology
York University
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