Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Languages
Timeline
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THI THU THAO (ROSIE) PHAM

Vancouver,BC

Summary

Self-motivated graduate with a Diploma in secondary education and critical experience in learning accounting. Academic project success in cash flow optimization, inventory management and accounts receivable in Quickbooks and Sage 50. Seeking to developing experience working with clients.

Friendly Receptionist with 1 years of experience carrying out clerical and customer service tasks. Detailed and precise when billing and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

4
4
years of professional experience

Work History

Full-time Receptionist

Windsor Dental Clinics
01.2023 - Current
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Maintained detailed records of customer payments and billing adjustments.
  • Generated daily reports for management review.

Part-time Cashier

88 SUPERMARKET
12.2020 - 11.2022
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Tracked transactions on balance sheets and reports any discrepancies.

Volunteering Server

Chinese Express
10.2019 - 01.2020
  • Processed customers' payments and provided receipts
  • Rearranged tables and chairs, located or rolled extra silverware and prepared table for large groups
  • Greeted newly seated guests quickly and efficiently
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

Diploma - Accounting

Douglas College
New Westminster, BC
01.2023

High School Diploma -

Westgate Collegiate And Vocational Institute
Thunder Bay, ON
01.2020

Skills

  • Office Administration
  • Quickbooks and Sage 50
  • Customer Service
  • MS Office Suite
  • Team and time Management
  • Cashflow and inventory management

Accomplishments

    - GPA 3.6

    - Graduate High School with Honors (90%)

    - Performance Appraisal at Cashier position with 95% monthly

Activities

  • Student Volunteer - Community Events
  • Helping to organize the winter carnival
  • Guiding audiences go to the right way
  • Serving food and drinks

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Full-time Receptionist

Windsor Dental Clinics
01.2023 - Current

Part-time Cashier

88 SUPERMARKET
12.2020 - 11.2022

Volunteering Server

Chinese Express
10.2019 - 01.2020

Diploma - Accounting

Douglas College

High School Diploma -

Westgate Collegiate And Vocational Institute

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THI THU THAO (ROSIE) PHAM