Zoya Ali
Beaumont,Canada
Summary
To obtain a position as a customer service representative. Having excellent communication, interpersonal and observational skills to meet the needs and concerns of customers. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Full Time Receptionist
Ash Cabinet Services
08.2022 - Current
- Greeting customers
- Managed approximately 30 incoming calls, emails and faxes per day from customers, answering phone calls, filing, checking emails, sending invoices
- Showing customers cabinet samples, answering questions in regards to cabinets
- Handling debit and major credit card transactions
- Light cleanup duties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Full Time Sales Associa
H&M
10.2020 - 07.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Stocking merchandise
- Fitting room duties
- Serving a high number of customers while offering impeccable service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm and professional attitude by managing issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered approximately 10 customer questions about sizing, accessories, and merchandise care each work day.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Highschool Diploma -
Ecole Beaumont Composite High School
Beaumont, AB10.2024
Skills
- Motivated
- Teamwork
- Ability to work under pressure
- Responsible
- Organized
- Knowledge of MS Word
- Knowledge of Word Perfect
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Greeting and Seating Clients
- Office Administration
- File Management
- Customer and client relations
- Scheduling appointments
Additional Information
Valid driver's license, Available to work evening and weekends, Open availability, Open to work holidays
Languages
English
Native or Bilingual
Fiji Hindi
Skillstrength
- Quickly obtain competency in new skills
- Independent work habits and highly motivated
- Ability to work well with others and under pressure
- Responsible, organized and dedicated
- Knowledge of MS Word, Word Perfect, Email, fax, and photocopier
Timeline
Full Time Receptionist
Ash Cabinet Services
08.2022 - Current
Full Time Sales Associa
H&M
10.2020 - 07.2022
Highschool Diploma -
Ecole Beaumont Composite High School
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