Thishanthan Sivanesan
Oshawa,ON
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
Nexuswave Inc
Markham
01.2023 - Current
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Developed procedures for installation, configuration and testing of IT products.
- Deployed new versions of operating systems across multiple platforms.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
Education
Post graduate Diploma-process Quality Engineering -
Conestoga College
08.2023
Bachelor of Science in Mechanical and Manufacturing Engineering -
University Of Ruhuna
Sri Lanka01.2019
Skills
- Network Administration
- Software Installation
- Application support
- Hardware upgrades
- Troubleshooting And Resolution
- Remote Support
- Configuration Management
- Software Licensing
- IT Security Management
- Database Administration
Reference
Siva Pon Sundaralingam
CEO & President
Nexuswave Inc
3601 Highway 7, Suite 1005
Markham, Ontario, L3R0M3
O: 416.843.5555 x 201
C: 416.898.6089
Support Center: 647.259.8686
Support Email: support@nexuswave.com
Skype: tssiva@hotmail.com
W: http://www.nexuswave.com
Timeline
IT Support Specialist
Nexuswave Inc
01.2023 - Current
Post graduate Diploma-process Quality Engineering -
Conestoga College
Bachelor of Science in Mechanical and Manufacturing Engineering -
University Of Ruhuna
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