Rick Calzada
Lake Elsinore
Summary
Hardworking IT Support Specialist with strong skills in troubleshooting, system maintenance, and customer service. Capable of resolving hardware and software issues, managing network configurations, and providing effective technical support. Dedicated & dependable when it comes to achieving great results. Technology-inclined professional, bringing comprehensive knowledge in different IT systems and support functions. Admirably well with managing multiple priorities with a positive attitude & well-known for a solid work ethic. Willingness to take on added responsibilities to meet team goals. Substantially a very well-qualified candidate for IT Support Specialist role, bringing a variety of comprehensive knowledge in IT functions.
Overview
32
32
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Bergelectric Corp
06.2022 - Current
- Provided technical support to end users, troubleshooting hardware and software issues
- Managed and resolved help desk tickets in a timely manner, ensuring minimal downtime for users
- Installed, configured, and maintained computer systems and peripherals
- Collaborated with cross-functional teams to implement new technology solutions
- Performed regular system updates and patches to ensure optimal performance and security
- Assisted in the development of IT policies, procedures, and documentation
- Conducted user training sessions on software applications and IT best practices
- Maintained inventory of hardware and software assets, tracking usage and conducting audits as needed
- Implemented data backup strategies to protect critical information from loss or corruption
- Collaborated with vendors for procurement of IT equipment at competitive prices while maintaining quality standards
- Responded to emergency situations such as network outages or system failures with urgency and efficiency
- Configured network devices such as routers, switches, firewalls for optimal performance
- Monitored network traffic patterns using tools like Wireshark to identify potential security threats
- Implemented security measures such as firewall rules, antivirus software updates to safeguard company's digital assets
- Assisted in the planning and execution of technology projects including system upgrades or migrations
PC Technician
Peloton
07.2019 - 12.2022
- Collaborated with colleagues on process improvement initiatives resulting in increased efficiency within the department
- Served as a point of contact between end-users and third-party vendors for issue resolution
- Maintained up-to-date knowledge of industry trends through continuous learning initiatives
- Participated in disaster recovery planning exercises ensuring business continuity during unforeseen events
- Responsible for configuring new computer systems for incoming Peloton office/field personnel
- Maintain support queue with helpdesk team and escalate tickets as needed to Engineering
- Assist in maintaining inventory of IT related items
- Troubleshoot systems and work with customers to determine needed hardware or software changes
- Install/Configure various hardware components for office staff (ie: scanners, printers, power supplies, system boards, etc.)
- Assist in troubleshooting network issues
- Setup & Diagnose 3rd party software issues including Microsoft Office, Outlook, Adobe and A/V software
- Work with OEM vendor support groups to resolve and correct technical issues as needed
- Responsible for assembly techniques and package products in warehouse manufacturing environment
- Perform all quality checks on inventory/parts, prior to assembly
- Responsible for performing functions associated with all manufacturing operations, including working with engineers in set-up and calibration tasks, as well as performing rework and quality testing related to the production of parts, components, subassemblies, and final assemblies
- Determines and may assist in developing methods and procedures to control or modify the manufacturing process
- Evaluates and orders necessary equipment, tools and fixtures
- Understand Peloton's process regarding receiving, processing, locating parts/product/shipments in warehouse
- Meet/Exceed production standards; hitting goals and working safely at every point in the manufacturing process
- Ability to collaborate and cooperate with all support groups (e.g., engineering, quality, material, maintenance) to problem solve issues
- Conduct one-on-one meetings with team members to review Key Performance Indicators
- Use systems to analyze reporting and work with management team to implement solutions to close gaps
- Assist in planning, prioritizing and communicating shift directives to ensure efficiency, accuracy and quality objectives are met
- Serve as Peloton product expert and brand ambassador
- Understand all equipment, tools, fixtures, and devices
Safety Forman Crew Lead
Jacobs Field Services Inc
05.2011 - 12.2018
- Consistently ensures a safe working environment during refinery construction and repair
- Vigilantly maintains OSHA regulations, local, state and federal regulatory compliance issues, and any other management related concerns
- Conducted weekly safety meetings and orientations for BP Refinery
- Held refresher CPR/AED trainings monthly for all Jacobs Inc staff on board BP Refinery
- Performed Lock out/tag out procedures to disable equipment and machinery in order to help protect maintenance employees from electrical and other hazards
Materials Handler/Safety Supervisor
NADEP
02.2009 - 04.2011
- Materials/HAZMAT issuing and ordering: received, stored, identified and issued tools, parts and equipment used by shop personnel
- Documented, prepared and converted shop terms to the standard nomenclature
- Posted changes to maintenance and HAZMAT publications
- Inspected all tools and HAZMAT items for damage, usage and required maintenance
- Performed tool maintenance such as minor repairs, cleaning of tools, parts, and equipment after issue or turn-in; inventoried and replenished stock as needed
- Made preliminary determination and recommendations on whether damaged tools or excess parts should be salvaged or scrapped
- Recommend the use of substitute tools or HAZMAT where designated or normally used items were unavailable; determined that tools and equipment were functioning properly and that all necessary tests, calibrations are made prior to the equipment being used
Warehouse Manager / Customer Service
W.W Grainger, Inc
05.2008 - 02.2009
- Conducted periodic environmental health, and safety audits for all Tool Rooms, keeping in accordance with OSHA regulations
- Planned and promoted safety programs
- Maintained all applicable OSHA, EPA, and DOT standards and administrative practices
- Worked with environmental, health and safety committees to promote a safe environment and work place
- Completed monthly safety trainings as required by OSHA
- Performed or assisted with accident investigations as needed
- Insured that processes and guidelines were followed and the necessary corrective actions were taken to prevent future incidents
- Always maintained the utmost confidentiality in dealing with employee records and business information
Clinical Shift Manager 2
2nd Medical Battalion Camp
01.2005 - 03.2007
- Managed Medical/Dental Common Access System (DENCAS/DENCAS REMOTE) and Command managed Pro Scheduler
- Supervised daily operations of the clinic front desk functions to include medical procedures, assigned clinic shift personnel, phone management systems, problem solving steps involved to establish and accurately maintain patient records, and followed guidelines set by the Health insurance Portability and Accountability Act (HIPPA)
- Interface with the Clinic Director and Senior Leadership regarding DENCAS training
- Communicate with 29 unit Commanders electronically and verbally to assist units with readiness goals; Identified missed appointments and class three and four rosters; Produced monthly statistical reports
- Monitored and analyzed clinic templates, providing guidance to the clinic director and leadership on any necessary changes
Aviation Electrician
U.S. Navy
09.1993 - 10.1998
- Supervised 6 dental techs in all daily medical/dental operations and precise clinical procedures
- 4+ years of military experience as an Aviation Electrician
- Detailed, expert servicing, trouble shooting, maintenance and electrical repairs of all aircraft instrument and power systems, including power generation conversion, landing gear, flight controls, interior/exterior lighting, navigation, utility and all related systems
- Trained in the use of tools, equipment and materials related to corrosion control (shore and shipboard)
Education
Certification in Computer Information Science -
New Horizons Computer learning Center
09.2022
High School Diploma -
Thousand Oaks High School
07.1993
Skills
- Network Support
- Equipment repair
- Network Monitoring
- Application Support
- Troubleshooting
- System Administration
- Microsoft Windows
- Network Firewalls
- Operating Systems
- Microsoft Exchange
- Remote support
- User support
- Network diagnostics
- LAN/WAN
- Ticket management
- Active listening
- Technical issues analysis
- Customer service
- 5S
- Technical Support
- Network administration
- Active Directory
- LAN
- Software Troubleshooting
- Help desk
- ServiceNow
- WAN
- Software installation
- Technical troubleshooting
- Windows 10
- Performance testing
- Network configuration
- Call center operations
- Customer success management
- Microsoft office specialist (MOS) expert
- Desktop support
- Service support
Certification
- Forklift Certification
- CPR Certification
- Pallet Jack Certification
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
Timeline
IT Support Specialist
Bergelectric Corp
06.2022 - Current
PC Technician
Peloton
07.2019 - 12.2022
Safety Forman Crew Lead
Jacobs Field Services Inc
05.2011 - 12.2018
Materials Handler/Safety Supervisor
NADEP
02.2009 - 04.2011
Warehouse Manager / Customer Service
W.W Grainger, Inc
05.2008 - 02.2009
Clinical Shift Manager 2
2nd Medical Battalion Camp
01.2005 - 03.2007
Aviation Electrician
U.S. Navy
09.1993 - 10.1998
High School Diploma -
Thousand Oaks High School
Certification in Computer Information Science -
New Horizons Computer learning Center
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