Hi, I’m
Thi Huyen Trang Dao
2977 East 29th Avenue, Vancouver,BC
Summary
With Customer Service Executive experience as serving for client questions, needs, wants and complaints, I passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide customized solutions. By analyzing customer records, purchases, inquiries and complaints to develop rapid solutions, I wish to bring the best excellent service to customer.
Overview
8
years of professional experience
Work History
Dai-ichi Vietnam Life Insurance Company
Customer Service Executive
07.2017 - 09.2023
Job overview
- Welcome, receive, serve and handle all complaints, questions, requests to change information, and cash payments from customers to insurance transactions at the company branch.
- Perform administrative operations and support agents.
- Receive calls from hotline system to answer customer complaints and questions as well as remind their due fees.
- Manage cash, safes and keys at the office
- Manage office administrative activities: store documents, manage and track assets, arrange a clean appearance for the office.
Unix Mathematics Center
Telesales Representative
03.2016 - 06.2017
Job overview
- Call and invite customers to attend seminars organized by the company.
- Consult and answer customers' questions about the center's courses.
Viet Nam Lotteria Company
Waitress
08.2015 - 03.2016
Job overview
- Receive orders, cashier, serve customers, clean the store.
Education
International Language Academy of CanafaVancouver, BC
Certificate from University Pathway Program
12.2023
Thuong Mai University79 Ho Tung Mau, Cau Giay, Hanoi, Vietnam
The Degree of Bachelor from Finance And Banking
05.2017
Skills
- Strong organizational skills to complete multiple tasks
- Good communication skills
- Having 6 years experience in customer service, strong problem resolving skill
- Good presentation skills
- Have 1 year call center experience
- Having experience related to cashier, cash safety and payment management
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Customer Service Executive
Dai-ichi Vietnam Life Insurance Company
07.2017 - 09.2023
Telesales Representative
Unix Mathematics Center
03.2016 - 06.2017
Waitress
Viet Nam Lotteria Company
08.2015 - 03.2016
International Language Academy of Canafa
Certificate from University Pathway Program
Thuong Mai University
The Degree of Bachelor from Finance And Banking
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