Michelle Ardaniel
Student
Toronto,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Executive
New Mowasat Hospital
Salmiya, Kuwait
06.2012 - 11.2023
- Prepares pre-admission and admitting forms, explains financial requirements to the patient or responsible party, and collects deposits or deductibles as required.
- Verifies all insurance benefits assigned to the hospital to determine if insurance coverage meets the standards of admission as stated in the hospital policy.
- Described product and service details to customers to provide information on benefits and advantages.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Wait Staff
Pearl Lounge – National Aviation Services•Al-Noukhaza Seafood Restaurant
Farwaniya, Kuwait
05.2009 - 06.2012
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Bussed and reset tables to keep the dining room and work areas clean.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Medical Secretary (Part-time)
New Mowasat Hospital
Salmiya, Kuwait
07.2022 - 12.2022
- Organizing and servicing meetings, handling correspondences
- In charge of the external doctors' files and making sure that it's organized and updated, especially the licenses
- Monitors the tracking of the medical and paramedical staff life support training and arranges the schedule if needed.
- Monitors the doctors' appraisals.
- Monitors the medical and paramedical licenses and coordinates with the Government Relations Department for updates and renewals.
- In charge of the medical director's signatory book
- Performs other related duties as assigned or requested.
Part-Time Employee-Human Resources Department
Crowne Plaza Hotel
05.2011 - 06.2011
- Encoding
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
Part-Time Employee-Training & Development Dept.
Crowne Plaza Hotel
08.2010 - 09.2010
- Responsible for the weekly updates of the Winning Ways Thank You cards of the department.
- Prepares the materials needed for the training and assists the manager during the training.
- Assist the training manager in the weekly tracking of the IQ Tools.
- Performed administrative functions, answering phones and filing paperwork in support of the department.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
Education
Associate of Applied Science - Office Admin-Health Services
Centennial College
941 Progress Avenue, Toronto, Ontario 01.2024 - Current
Diploma - Health and Social Care
International Institute of Computer Science And Administration
Kuwait04.2023
Bachelor's Degree - Commerce Major in Management Accounting
Divine Word College of Bangued
Bangued, Abra, Philippines03.2001
Skills
- Customer Service Oriented
- Knowledge in the Food and Beverage & Hospitality Industry
- With Strong Oral and Written Communication
- Attention to detail and accuracy
- Clerical Ability
- Adaptable, Hardworking, Trustworthy, Responsible, Flexible and Fast learner
- Passion for continuous learning and personal growth
- Highly motivated and driven, with a strong desire to excel
- Computer literate: MS Word, MS Excel, PowerPoint, and Internet Applications
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Team Collaboration
- Appointment Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is nothing hard to a willing heart.
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
Company CultureHealthcare benefitsPaid time offPersonal development programsFlexible work hoursWork-life balanceCareer advancementPaid sick leave4-day work weekTimeline
Associate of Applied Science - Office Admin-Health Services
Centennial College
01.2024 - Current
Medical Secretary (Part-time)
New Mowasat Hospital
07.2022 - 12.2022
Customer Service Executive
New Mowasat Hospital
06.2012 - 11.2023
Part-Time Employee-Human Resources Department
Crowne Plaza Hotel
05.2011 - 06.2011
Part-Time Employee-Training & Development Dept.
Crowne Plaza Hotel
08.2010 - 09.2010
Wait Staff
Pearl Lounge – National Aviation Services•Al-Noukhaza Seafood Restaurant
05.2009 - 06.2012
Diploma - Health and Social Care
International Institute of Computer Science And Administration
Bachelor's Degree - Commerce Major in Management Accounting
Divine Word College of Bangued
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