THI HOANG MY NGO
Summary
I specialize in optimizing business efficiency and decision-making through ERP systems, streamlining processes, and fostering collaboration among stakeholders. With expertise in ERP customization and BI reporting, I focus on effective problem-solving, seamless system integration, and user training to enhance performance and system adoption.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Supervisor
Tartan Hospitality Inc Tim Hortons
07.2023 - Current
- Provide excellent customer service by taking orders, answering inquiries, and delivering food and beverages promptly.
- Prepare and serve a wide range of food and beverages, ensuring quality standards are met.
- Operate cash registers and handle cash transactions accurately.
- Maintain cleanliness and organization of the store, including food prep areas, customer seating, and restrooms.
- Assist in opening and closing the store, ensuring all tasks are completed as per company procedures.
- Contribute to team collaboration, ensuring smooth workflow and timely service during peak hours.
- Handle customer complaints and issues professionally, ensuring customer satisfaction and resolving problems quickly.
IT Business Analyst
Masan Group
06.2017 - 05.2023
- ERP System Lifecycle Management : Lead the full ERP lifecycle from initial setup, configuration, testing, to final rollout, ensuring smooth integration across key departments such as finance, production, supply chain, and sales.
- Requirements Gathering & System Configuration : Collaborate with internal business stakeholders to gather requirements, ensuring ERP configurations align with business strategies and operational objectives.
- ERP Customization & Optimization : Customize ERP systems (SAP, Oracle, or Microsoft Dynamics) to meet the specific needs of different business functions, optimizing performance and ensuring seamless business process integration.
- BI Reporting & Data Analysis : Design and implement BI reports using Power BI , Tableau , and other tools to provide actionable insights to various departments such as finance, sales, and production, driving data-informed decision-making.
- ERP Testing & Validation : Conduct thorough ERP testing, including Unit Testing, System Integration Testing, and User Acceptance Testing (UAT), to ensure all functionalities meet business requirements and user expectations.
- Training & User Support : Deliver ERP training to key users and end-users, ensuring they understand system functionality and can effectively navigate the platform to achieve business goals.
- Change Management & Issue Resolution : Manage change requests, resolve issues, and ensure ERP system performance is optimized to support business operations post-implementation.
- Cross-functional Collaboration : Work closely with internal teams to support ERP improvements, gather feedback, and implement changes that align with business needs.
- System Integration : Oversee the integration of ERP with other business systems, ensuring data consistency and accuracy across platforms.
- Process Design & Workflow Optimization : Design business processes and workflows within the ERP system, enhancing operational efficiency and reducing manual errors.
- Project Management & Reporting : Lead ERP implementation projects, tracking progress, managing resources, and providing stakeholders with regular updates on status and deliverables.
- Continuous Improvement : Identify opportunities for continuous improvement and automation in ERP processes, driving cost savings and operational efficiencies.
ERP Consultant
FPT Corporation
07.2013 - 06.2017
- ERP Consulting & Solution Design : Collaborated with clients to understand their business requirements and provided tailored ERP solutions that aligned with strategic objectives. Delivered expert guidance on ERP system selection, configuration, and customization to meet specific operational needs.
- System Configuration & Customization : Led the configuration and customization of ERP modules, focusing on financial management, costing processes, and other business functions. Designed and implemented efficient ERP workflows that streamlined processes and enhanced operational performance.
- Business Intelligence & Reporting : Developed and implemented advanced business intelligence (BI) reports using Power BI and other reporting tools, delivering actionable insights that supported data-driven decision-making across departments like finance, production, and inventory management.
- Testing & Quality Assurance : Wrote comprehensive test scripts, conducted thorough system testing (unit and integration testing), and ensured the accuracy and efficiency of ERP functionalities to meet business requirements.
- User Training & Support : Delivered in-depth training to key users and end-users, ensuring effective adoption and usage of the ERP system. Provided ongoing support to resolve any issues, optimizing the user experience and overall system efficiency.
Education
Bachelor of Arts - Human Resources Management
University of Labor Social Affair
Vietnam09-2013
Skills
- ERP System Implementation & Configuration: SAP, Oracle E-Business Suite, Microsoft Dynamics
- Business Process Analysis & Requirements Gathering
- ERP Customization: Finance, Manufacturing, Procurement, Supply Chain, Inventory
- Business Intelligence (BI): Power BI, Tableau, Excel
- ERP Testing: Unit Testing, System Integration Testing, UAT
- Training & User Support: Key-User and End-User Training
- Change Management & Issue Resolution
- Report Design & Automation: Financial Reports, Costing Reports, Performance Dashboards
Languages
English
Professional Working
Certification
- Oracle Financials Cloud: Receivables 2017Certified Implementation Specialist
- Oracle Financials Cloud: Payables 2017Certified Implementation Specialist
Timeline
Food Supervisor
Tartan Hospitality Inc Tim Hortons
07.2023 - Current
IT Business Analyst
Masan Group
06.2017 - 05.2023
ERP Consultant
FPT Corporation
07.2013 - 06.2017
Bachelor of Arts - Human Resources Management
University of Labor Social Affair
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