THI HIEN PHUNG
Toronto
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I am willing to learn new things, easily adapt to work, happily get along at work, withstand work pressure and always respect everyone.
Overview
6
6
years of professional experience
Work History
Banquet Chef
The Valley Ridge Golf Club
06.2024 - 10.2024
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Practiced safe work habits to avoid possible injury to self or other employees.
- Learned menu items produced by assigned station to achieve proper quantities.
- Analyzed banquet event orders and planned and coordinated functions with catering staff to meet or exceed customer expectations.
Line Cook
The Gypsy Tea Room
10.2022 - 02.2024
- Prepared fresh ingredients to meet anticipated service demand
- Worked quickly and flexibly to keep up with high volume of food orders per shift
- Followed proper sanitation practices to maximize safety and prevent cross-contamination
- Collaborated with front- and back-of-house team members to avoid service delays
- Covered kitchen needs at station, filled in for absent team members and brought cooks up to speed
- Collaborated with sous chef on developing daily specials based on available ingredients
- Assisted in training new hires on menu items, cooking techniques, and kitchen procedures
- Maintained open communication with other kitchen staff for efficient workflow
- Performed quality control checks on prepared dishes before they left kitchen area
- Handled rushes and used slow periods to clean, prep ingredients and restock supplies
Sushi Maker - Leadership
Nome Izakaya
10.2020 - 09.2022
- Prepared rice for sushi using traditional Japanese techniques
- Developed creative custom rolls and menu items to entice customers and increase business
- Trained new employees on proper techniques for rolling sushi and preparing ingredients
- Managed inventory of seafood, produce, and other supplies needed for sushi preparation
- Created high-quality sushi dishes with good vegetables and sauces
- Maintained excellent inventory organization and kept all products accessible
- Monitored slow-moving or obsolete items to minimize excess stock and reduce carrying costs
- Performed daily review of inventory reports to assist with correction activities
- Managed inventory levels to ensure timely availability of products for customers
Receptionist
Beauty nails and spa
05.2019 - 09.2020
- Greeted incoming guests and directed individuals to appropriate personnel
- Scheduled appointments and documented updates in scheduling software
- Scheduled appointments for staff members and clients in organized manner
- Greeted and welcomed visitors upon arrival, ensuring they felt comfortable
- Managed office supply inventory by regularly checking stock levels and ordering new supplies
- Handled cash transactions related to services rendered at front desk for example, notary public fees
- Organized master calendar, scheduling appointments, meetings and events for staff
Administrative Assistant
English Trainning School
06.2018 - 06.2019
- Scheduled meetings, trips, and appointments for team and maintained master calendar
- Answered telephone and relay telephone calls and messages
- Provided customer service
- Entered information onto digital systems to maintain data quality and accuracy
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Obtained signatures for financial documents and internal and external invoices
Education
Certification - Food Handler Certification
Food Safety
St. John, NLDiploma - Supply Chain and Operations
Centennial College
08.2021
Skills
- Inventory Management
- Quality Control
- Attention to Detail
- Time Management
- Team Coordination
- Problem-Solving
- Supply Management
- Stock making
- Customer Service
- Teamwork abilities
- Adaptability and Flexibility
- Leadership and Decision Making
Languages
English
Vietnamese
Timeline
Banquet Chef
The Valley Ridge Golf Club
06.2024 - 10.2024
Line Cook
The Gypsy Tea Room
10.2022 - 02.2024
Sushi Maker - Leadership
Nome Izakaya
10.2020 - 09.2022
Receptionist
Beauty nails and spa
05.2019 - 09.2020
Administrative Assistant
English Trainning School
06.2018 - 06.2019
Diploma - Supply Chain and Operations
Centennial College
Certification - Food Handler Certification
Food Safety
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