Highly skilled and innovative Software Engineer with over 2 years of experience in designing, developing, and implementing robust software solutions. Proficient in a wide range of programming languages and tools, including Java, Python, C++, JavaScript, and SQL. Adept at collaborating with cross-functional teams to deliver high-quality products within deadlines. Strong background in full-stack development, database management, and cloud computing. Proven track record of improving system performance, enhancing user experience, and driving technological advancements. Passionate about continuous learning and staying updated with the latest industry trends to drive innovation and efficiency.
Offered advices and assistance to customer, paying attention to special needs, Responded to customer requests for products, services and company information, Storage management.
Customer Service Representative
Concentrix
Riverview, NB
01.2021
Update accounts information to maintain customer records, Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solution, Offered advices and assistance to customer, paying attention to special needs, Responded to customer requests for products, services and company information, Collaborated with vendors to locate replacement components and resolve advanced problems, Configured hardware devices and software to set up work stations, Patched software and installer new versions to eliminate security problems and protect data, Configured technical information in clear terms to promote better understanding for non-users, Broke down and evaluated user problems, using test script, personal expertise and probing questions.
Education
Diploma in software engineering, programming, data structures, probability and statistics, linear algebra, database system, Software testing techniques, operation system, computer network, design -
Anhui university of technology
06.2021
High School Diploma in Computer Science, Networking, Programming, Database Management, Data structure and Algorithm -
SOS Technical High School
11.2016
Skills
Exceptional communication skills
Strong analytical skills
Ability to work collaboratively
Build positive relationships
Adaptability
Consistent with gym training
Comfortable working in varying weather and environmental conditions
Knowledge of and adherence to safety protocols
Technical support knowledge
Microsoft
Certification
Bachelor in software (2021)
Google Data Analytics Professional Certificate (08/01/19)
Diploma in computer science (2016)
Languages
excellent, good
Timeline
Warehouse Assistant
ARROW(HEXO)
01.2024 - 06.2024
Cashier
Dollarama
08.2023 - 11.2023
Customer Service Representative
Concentrix
01.2021
Diploma in software engineering, programming, data structures, probability and statistics, linear algebra, database system, Software testing techniques, operation system, computer network, design -
Anhui university of technology
High School Diploma in Computer Science, Networking, Programming, Database Management, Data structure and Algorithm -