Anzhela Mykolenko
Sarnia,ON
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of the banking industry.
Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.
Adept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements.
Overview
7
7
years of professional experience
Work History
Warehouse Assistant
Amazon
Heidenheim, Baden-Wurttemberg
06.2022 - 10.2022
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Used hand pallet truck to transport heavy material within the facility.
- Assisted with unloading trucks using appropriate equipment as needed.
- Collaborated with other departments to coordinate product delivery schedules.
Main Bank Cashier
Privat Bank
Kyiv, Kyiv Region
09.2018 - 02.2022
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Maintained confidentiality of bank records and client information.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Adhered to financial services security and audit procedures.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Sales Consultant
Marafon
Kyiv, Kyiv Region
10.2017 - 05.2018
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Worked with fellow sales team members to achieve group targets.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Listened to customers to understand needs and refer to optimal services.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Improved overall customer purchasing experiences to promote steady revenue.
Cleaner
Silpo
Kyiv, Kyiv Region
02.2016 - 08.2017
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Washed windows both inside and outside of the facility.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
Education
M.D. - Accounting And Taxation
University of Banking of The National Bank
Kyiv12.2019
Skills
- Exceptional Customer Service
- Excellent Communication Skills
- Bilingual in Ukrainian, Russian
- Qualified in Commercial Servicing
- MS Office Proficient
- Recordkeeping and Documentation
- Honest and Dependable
- Information Processing
- Data Entry
- Honest and Ethical
- Product and Service Sales
- Problem-Solving
- Relationship Building
- Balance Verification and Reconciliation
- Attention to Detail
- Storage Organization
- Receiving Shipments
- Shipping and packaging
- Quality Assurance
- Inventory Level Adjustments
- Stock Rotation
- Documentation And Reporting
- Barcode scanning
- Chemical Handling
- Housekeeping
- Exceptional time management
- Safe cleaning with chemicals
- Cleaning and sanitizing
- Sanitation Practices
- Customer liaison
- Product and service knowledge
- Customer Relationship Management
- Sales Analysis
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
English
Limited
Timeline
Warehouse Assistant
Amazon
06.2022 - 10.2022
Main Bank Cashier
Privat Bank
09.2018 - 02.2022
Sales Consultant
Marafon
10.2017 - 05.2018
Cleaner
Silpo
02.2016 - 08.2017
M.D. - Accounting And Taxation
University of Banking of The National Bank
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