Thien Tran
San Jose
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
P.F. Chang's Bistro
03.2023 - Current
- Provided exceptional customer service by greeting and assisting guests promptly.
- Learned menu items and specials to effectively communicate with customers.
- Guides guests through their dining experience while taking, placing, and serving food and beverage orders, as well as processing payments.
- Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
Server
Haidilao Hotpot
07.2022 - 11.2022
- Provide table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.
- Visual acuity to see restaurant menus, take customer orders, review customer bills, and maintain in-depth menu knowledge to answer questions and make order suggestions to ensure customers are able to navigate the menu system.
- Deliver food, beverages, condiments, and others as requested by customers.
Server
Sizzling Lunch
11.2021 - 04.2022
- Creating a warm and welcoming environment while providing exceptional guest service to each and every guest
- Ensuring guests are taken care of quickly, efficiently, and in a manner that will make them a guest for life.
- Working with a keen eye for detail and ability to create moments of happiness and optimism to ensure guests receive the best level of service in any interaction.
Server
Ramen Nagi
06.2018 - 03.2020
- Quality Assurance (manager/lead position): Responsible for monitoring, inspecting, and proposing measures to correct and improve the final product in order to meet company quality standards.
- Prepare restaurant tables with special attention to sanitation and order
- Serve and take orders
- Anticipate and accommodate guest needs
Sales Representative
24 Hour Fitness
11.2016 - 05.2018
- Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.
- Help inspire guests to take the right steps in pursuing their fitness goals within the community.
- Supporting an exceptional new member on-boarding experience that helps members get connected to the fitness offerings.
- Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources
- Keeping a clean, well-maintained, and safe gym environment for members and guests.
Education
Bachelor of Science - Kinesiology
San Jose State University
San Jose, CA05-2026
No Degree - Kinesiology
De Anza College
Cupertino, CAHigh School Diploma -
Piedmont Hills High School
San Jose, CASkills
- Exceptional customer service
- Strong work ethic
- Cash handling
- Guest engagement
- Quality control
- Food sales and promotion
- Server training
- Liquor, wine, and food service
- Menu presentation
- Hospitality service expertise
- Food running
- Table bussing
Languages
Vietnamese
Native or Bilingual
Timeline
Server
P.F. Chang's Bistro
03.2023 - Current
Server
Haidilao Hotpot
07.2022 - 11.2022
Server
Sizzling Lunch
11.2021 - 04.2022
Server
Ramen Nagi
06.2018 - 03.2020
Sales Representative
24 Hour Fitness
11.2016 - 05.2018
Bachelor of Science - Kinesiology
San Jose State University
No Degree - Kinesiology
De Anza College
High School Diploma -
Piedmont Hills High School
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