Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Thiago Brandt-Serpa

Calgary,AB

Summary

ATD Designated Master Trainer and Learning Advisor. Six years of experience in Learning and Development across multiple industries, with over four years in leadership development. Created leadership and coaching programs directly impacting over 800 first-line leaders and leaders of leaders. Over five years of experience coaching and mentoring leaders.

Overview

18
18
years of professional experience

Work History

SENIOR INSTRUCTIONAL DESIGNER

ATB Financial
Calgary, Alberta
01.2023 - Current
  • Partnered with the PCBC leadership development team in creating learning initiatives for the organization's leaders
  • Delivered leadership development learning interventions to frontline and senior leadership in a variety of topics such as EQ-i 2.0, values-based leadership, delivering effective feedback and coaching
  • Led and developed strategic training programs for organization-wide initiatives, focusing on skills development, technology integration, and procedural enhancements
  • Worked with HR business partners to align learning programs with business outcomes, ensuring continued sustainment of learning outcomes.

SENIOR TRAINING SPECIALIST

Shaw Communications
Calgary, AB
01.2019 - 01.2023
  • Partnered in the development of Shaw's coaching program for consumer groups, positively impacting over 400 leaders
  • Created customized leadership courses for 5 business units, including retail, call center, and field sales teams
  • The courses covered essential leadership topics such as situational leadership, building bench strength, and handling difficult conversations
  • Managed and led training programs for new and existing frontline employees, delivering over 1000 hours of facilitated learning in both in-person and virtual settings
  • The satisfaction level for the learning experience consistently maintained an above-industry average at 90%
  • Mentored a team of 8 training specialists and instructional designers, focusing on development goals centered around adult learning principles and methodologies
  • Provided coaching to leaders and frontline staff in team development, coaching techniques, soft skills, and leadership.

SALES CONSULTANT

Shaw Communications
Winnipeg, MB
01.2017 - 01.2019
  • Constantly surpassed monthly sales targets by building and maintaining a network of relationships focused on exceptional customer service
  • Mentored over 30 new and existing team members, coaching them on sales and customer service skills, resulting in the improvement and growth of colleagues - (became "the person" in the department to help people who were struggling)
  • Partnered with members of the Learning and Development team in the delivery of multiple (5+) Sales Consultant New-Hire training programs
  • Managed and developed relationships with over 15 3rd party department managers in support of Shaw’s Multi-dwelling Unit Area Manager Program, which increased sales and customer penetration at each location.

SUPERVISOR

Bel-Ayre Rentals Inc
Winnipeg, Manitoba
01.2007 - 01.2016
  • Hired and onboarded new employees
  • Monitored employee performance and productivity, maximizing labour and reducing costs
  • Oversaw inventory quantities and quality
  • Scrutinized and accounted for all financial transactions, documenting sales revenue and expenses daily
  • Documented cash flow during the week, completing banking and bookkeeping needs for the business.

Education

Master of Arts - Leadership

Royal Roads University
01-2025

EQ-i 2.0 / EQ 360 Certification -

Multi Health Systems, MHS
01-2024

Master Trainer Designation -

Association For Talent Development
01-2021

BBA -

University of Winnipeg
01-2015

Skills

Leadership & coaching - Modelling positive behaviours and acting as a support system for leaders, peers, and stakeholders Providing meaningful, authentic feedback that builds self-awareness and developmental growth

Talent development - Helping people overcome barriers, both self-limiting and external Challenging learners to think outside their habits to further develop themselves

Strategic Planning - Determining from good analysis what direction and strategy is necessary for designing learning

Instructional Design - Creating and delivering pleasantly uncomfortable learning so learners are challenged to learn Facilitate learning in a way that maintains respect but challenges different perspectives

Websites

Timeline

SENIOR INSTRUCTIONAL DESIGNER

ATB Financial
01.2023 - Current

SENIOR TRAINING SPECIALIST

Shaw Communications
01.2019 - 01.2023

SALES CONSULTANT

Shaw Communications
01.2017 - 01.2019

SUPERVISOR

Bel-Ayre Rentals Inc
01.2007 - 01.2016

Master of Arts - Leadership

Royal Roads University

EQ-i 2.0 / EQ 360 Certification -

Multi Health Systems, MHS

Master Trainer Designation -

Association For Talent Development

BBA -

University of Winnipeg

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Thiago Brandt-Serpa