THE VU NGUYEN
Bien Hoa, Vietnam,Dong Nai
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Chief Service Advisor
Bien Hoa Automobile Investment And Trading Ltd.
03.2020 - Current
- Leading team to met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Developed estimates by costing materials, supplies, and labor.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Develop marketing targets and programs to promote services
- Training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Developed process improvements to enhance overall delivery of service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Automotive Service Advisor
Bien Hoa Automobile Investment And Trading Ltd.
03.2017 - 02.2020
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Maintenance Technician
Tan Dat Automobile Ltd.,
10.2016 - 02.2017
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Collaborated with team members to complete larger repair projects efficiently.
Machine Operator
Kureha Vietnam Ltd.,
10.2014 - 09.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
High School Diploma -
Le Quy Don Highschool
Vietnam06.2009
Skills
- Customer Relationship Management
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Excellent Communication
- Service Recommendations
- Technical knowledge
- Complaint resolution
- Goal-oriented mindset
- Staff education and training
- Data Processing
Languages
English
Limited Working
Timeline
Chief Service Advisor
Bien Hoa Automobile Investment And Trading Ltd.
03.2020 - Current
Automotive Service Advisor
Bien Hoa Automobile Investment And Trading Ltd.
03.2017 - 02.2020
Maintenance Technician
Tan Dat Automobile Ltd.,
10.2016 - 02.2017
Machine Operator
Kureha Vietnam Ltd.,
10.2014 - 09.2015
High School Diploma -
Le Quy Don Highschool
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