Steve Ayoub
West Hills
Summary
Dedicated service advisor with over a decade of experience, serving new and use vehicles while delivering outstanding customer service. An expert in building productive and enthusiastic teams, with a proven track record of excellent leadership.
Overview
12
12
years of professional experience
Work History
Service Advisor/Internal Advisor
Jaguar/Landrover
Pasadena
04.2023 - 11.2025
- Exceeded performance expectations by producing $4 million in gross total sales within my first 20 months with the organization, supported by documented metrics and validated performance records.
- Boosted CSI (customer satisfaction index) by proactively addressing concerns and driving process improvements.
- Reduced average repair cycle time by 20% while optimizing work flow and technician assignments.
- Proficient in dealership management systems, CDK, Reynolds & Reynolds, Xtime and MyKarma.
Service Advisor
Jaguar/Landrover
Thousand Oaks
04.2021 - 03.2023
- Collaborated with other departments to find solutions that are in the best interest of both clients and the company; interact efficiently with team leaders, supervisors, and staff to resolve interdepartmental processes and cost.
- Drove $2.8 million in gross revenue, contributing to organizational growth and strategic objectives while maintaining a 95% customer satisfaction rating.
- Manage and audit daily personal performance in sales, appointments, conversions, follow-ups, reviews, and other key performance indicators which help to set goals of selling $120,000 in total gross profit sales each month for the company.
Service Manager
Europlus Automotive
Canoga park
03.2020 - 04.2021
- Collaborated with the head of Marketing & Communications to revise and implement a social media strategy to drive our member recruitment efforts and promote our products and services on platforms including Facebook, Twitter, and Instagram.
- Achieved $1 million in first year total gross sales, demonstrating strong early performance.
- Re-strategized our approach to selling industry products and services through recommendations of well known trusted brands (Liqui Moly, Motul, Ravenol, Mopar) our group experienced a 30% increase in our membership base and a 50% increase in our social media engagement over the course of 1 year.
- Developed and trained strong teams by teaching leadership methods, taught to me through previous mentorship about product knowledge and sales techniques to increase sales by 20% in the first year. Champion safety, efficiency, quality, and overall excellence in all of our actions and decisions.
Service Advisor
Mercedes Benz
Beverly Hills
02.2019 - 02.2020
- Promoted the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Explained technical information about repair in a clear, transparent, concise and professional manner to instill confidence and trust amongst customers.
- Generated $1 million in gross sales by leveraging mentorship to develop team capabilities and sales effectiveness.
- Delivered exceptional customer service by resolving conflicts, strengthening client relationships, and driving customer retention.
Service Advisor
Tesla
Van Nuys
12.2015 - 01.2018
- Collaborated closely with service teams and staff to ensure a great experience for my team and our customers which led to an increase in customer response and satisfaction.
- Delivered $3 million in gross revenue, demonstrating strong market insight and business development skills.
- Engaged and collaborated with upper management, team leads, fellow team members, and processes, to foster successful working relationships with all internal and external Clients.
- Consistently maintained follow up systems that encouraged repeat and referral business and contributed to client satisfaction which led to an increase in customer satisfaction.
Service Advisor
Keyes Lexus
Van Nuys
11.2013 - 12.2015
- Created a welcoming experience for new and existing customers, encouraging repeat business which drove loyalty up by 15% in the first year.
- Demonstrated my expertise in automotive service standards and manufacturer warranty procedures.
- Answered Phone Calls, Emails and Drive In's to address any customer concerns with the highest level of response and attention to product knowledge.
- Secured $2 million in total gross sales through strategic account management and service excellence.
Education
BS - Sociology
University of California, Northridge
Northridge, CASkills
- Dealership management systems
- Customer relationship management
- Automotive service standards
- Sales performance tracking
- Technical product knowledge
- Conflict resolution
Timeline
Service Advisor/Internal Advisor
Jaguar/Landrover
04.2023 - 11.2025
Service Advisor
Jaguar/Landrover
04.2021 - 03.2023
Service Manager
Europlus Automotive
03.2020 - 04.2021
Service Advisor
Mercedes Benz
02.2019 - 02.2020
Service Advisor
Tesla
12.2015 - 01.2018
Service Advisor
Keyes Lexus
11.2013 - 12.2015
BS - Sociology
University of California, Northridge