Theressa Kenney
Summary
Dynamic customer service professional with a strong work ethic and critical thinking skills, previously at TTEC. Proven track record in resolving complaints and enhancing customer loyalty. Bilingual with expertise in data entry and a keen attention to detail, ensuring efficient operations and exceptional client satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
TTEC
02.2023 - 08.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- frequent use of cyber security courses, ms docs, office systems, excel, and AI technology were practiced
Owner/Operator
Tress's Cleaning
07.2017 - 01.2019
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Consulted with customers to assess needs and propose optimal solutions.
Floral Designer
Georama and Bellaflora
01.2006 - 04.2008
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Education
Associate of Arts - Floral Arts
Algonquin College
Ottawa06-2012
Permaculture
Ireland's Kinsale Further Education College
09-2008
Forestry
Lakehead University
Thunder Bay09-2006
Yoga Teacher Training
Yoga West
09-2002
Skills
- Critical thinking
- Data entry
- bilingual
- strong work ethic
- productive in the work environment
- ability to work independently or collaboratively
- attention to detail
- ability to delegate
- active listener
- reliable and responsible
Languages
French
Professional Working
Timeline
Customer Service Representative
TTEC
02.2023 - 08.2025
Owner/Operator
Tress's Cleaning
07.2017 - 01.2019
Floral Designer
Georama and Bellaflora
01.2006 - 04.2008
Associate of Arts - Floral Arts
Algonquin College
Permaculture
Ireland's Kinsale Further Education College
Forestry
Lakehead University
Yoga Teacher Training
Yoga West
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