Summary
Overview
Work History
Education
Skills
Timeline
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Therese Rodriguez

Los Angeles

Summary

Shipping Coordinator with a proven track record at It's A Wonderful World, excelling in order fulfillment and compliance with international regulations. Leveraging strong customer service and data entry skills, I consistently enhanced satisfaction and operational efficiency, ensuring timely deliveries and fostering collaborative relationships across departments. Before the shipment, I make sure that the order fulfills the customers expectations.

Overview

8
8
years of professional experience

Work History

Shipping Coordinator

It's A Wonderful World
Los Angeles
11.2020 - Current
  • Enhanced customer satisfaction with timely and accurate order fulfillment coordination.
  • Evaluated performance metrics to identify areas for improvement, making sure that the orders are complete and passed QC.
  • Ensured compliance with international shipping regulations, minimizing delays and penalties.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.

Cashier

Jack in the Box
Culver City
02.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Collaborated with team members to achieve sales targets and maintain a clean environment.

School Program Staff Member

Think Together, Inc
Los Angeles
07.2017 - 08.2019
  • Organized special events and field trips that provided unique educational experiences outside the classroom setting.
  • Enforced guidelines, policies and procedures.
  • Enhanced student engagement by incorporating creative after-school activities and programs.
  • Provided mentorship for at-risk youth, offering guidance on personal growth, academics, and career choices.
  • Developed innovative enrichment programs that focused on various areas such as arts, sports, science, and technology.
  • Supported academic growth by providing homework assistance and tutoring services to students in need.
  • Collaborated with fellow staff members to develop a safe and nurturing environment for students.
  • Monitored snack distribution times maintaining compliance nutrition state regulations.
  • Managed a clean and organized facility ensuring adequate supplies were available for daily activities.
  • Maintained accurate records of student attendance, progress, and activities during after-school hours.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Cashier

SUBWAY®Restaurants
Los Angeles
08.2017 - 07.2018
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

Bachelor of Arts -

California State University Northridge
Northridge, CA
05-2026

High School Diploma -

Wallis Annenberg High School
Los Angeles, CA
06-2015

Skills

  • Customer service
  • Order fulfillment
  • Inventory management
  • Data entry
  • Time management
  • Safe workplace practices
  • Team collaboration
  • Document drafting
  • Damage identification and reporting
  • Active listening
  • Clear communication
  • Inventory control

Timeline

Shipping Coordinator

It's A Wonderful World
11.2020 - Current

Cashier

Jack in the Box
02.2019 - 01.2020

Cashier

SUBWAY®Restaurants
08.2017 - 07.2018

School Program Staff Member

Think Together, Inc
07.2017 - 08.2019

Bachelor of Arts -

California State University Northridge

High School Diploma -

Wallis Annenberg High School

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Therese Rodriguez