THERESA WAITE
Kitchener,ON
Summary
Offering strong analytical skills and a commitment to learning and growing in the IT field. Brings an understanding of networking principles and basic system administration, demonstrating the ability to grasp complex technical concepts quickly. Ready to use and develop troubleshooting and network management skills in the User Support Technician role.
Overview
7
7
years of professional experience
Work History
Customer Service and Client Support
ParaMed Home Health Care
10.2021 - 02.2022
- Delivered exceptional customer service, addressing client needs in various roles, including site supervision and in-home support.
- Scheduled and coordinated medical appointments, therapy sessions, and other essential services, ensuring client satisfaction.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better patient experiences.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Warehouse Operations
Phoenix Contact
04.2020 - 09.2021
- Coordinated shipping, receiving, and inventory management in high-volume environments.
- Ensured accuracy in order picking, packing, and labeling to meet customer expectations
- Adhered to safety standards and operational protocols to maintain a secure work environment
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Enhanced warehouse operations by implementing lean principles and reducing waste by 60%.
Security Site Supervisor
Security Management Services
07.2015 - 03.2021
- Implemented and monitored authorization procedures to enhance site safety and prevent theft
- Maintained detailed documentation for operational reviews and implemented improved security protocols
- Oversaw a team of 12+ security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Assessed electronic security systems and reported malfunctions.
Education
Information Technology Professional - Critical Thinking, Decision Making & Problem-Solving, Group Dynamics, Success Strategies, Network Administration, Linux Administration, Career Management, Windows Client Administration, Security Fundamentals, PC Support, Managing Infrastructure Services, IT Service & Project Management, Cybersecurity, Security Fundamentals, Windows Client Administration, Server, Cloud and Automation Technologies, Windows Server & Active Directory Administration
TriOS College
Toronto, ON05.2026
Law Clerk Specialist - Critical Thinking, Decision Making & Problem Solving, Group Dynamics, Success Strategies, Legal Computer Applications, Introduction to Legal Procedures, Legal Research & Writing, Business Law, Tort & Contract Law, Civil Litigation, Corporate Law, Debtor/Creditor, Family Law, Legal Research & Writing, Real Estate Law, Will & Estates, Dicta Typing, Business Communication
TriOS College
London, ON02.2024
No Degree - Medical Administration
International Career School
Kitchener, ON02-2022
Police Science Diploma -
International Career School
Toronto, ON01.2014
Diploma in Forensic Sciences -
PCDI Canada
Toronto, ON01.2013
Skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Client relationship management
- Effective problem-solving and decision-making
- Attention to detail and accuracy
- Organization and time management
- Legal research and writing
- IT support and administration (Cloud, Infrastructure, Cybersecurity)
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
Additional Qualifications
- Ontario Security Guard Training, 2015
- Comprehensive understanding of legal procedures, IT security, and client-focused operations.
- Strong ability to adapt to new challenges and industries through continuous learning and professional development.
Languages
English
Native or Bilingual
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service and Client Support
ParaMed Home Health Care
10.2021 - 02.2022
Warehouse Operations
Phoenix Contact
04.2020 - 09.2021
Security Site Supervisor
Security Management Services
07.2015 - 03.2021
Police Science Diploma -
International Career School
Diploma in Forensic Sciences -
PCDI Canada
Information Technology Professional - Critical Thinking, Decision Making & Problem-Solving, Group Dynamics, Success Strategies, Network Administration, Linux Administration, Career Management, Windows Client Administration, Security Fundamentals, PC Support, Managing Infrastructure Services, IT Service & Project Management, Cybersecurity, Security Fundamentals, Windows Client Administration, Server, Cloud and Automation Technologies, Windows Server & Active Directory Administration
TriOS College
Law Clerk Specialist - Critical Thinking, Decision Making & Problem Solving, Group Dynamics, Success Strategies, Legal Computer Applications, Introduction to Legal Procedures, Legal Research & Writing, Business Law, Tort & Contract Law, Civil Litigation, Corporate Law, Debtor/Creditor, Family Law, Legal Research & Writing, Real Estate Law, Will & Estates, Dicta Typing, Business Communication
TriOS College
No Degree - Medical Administration
International Career School
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