Theresa Siochowicz

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Sales associate and Vitamin Representative

Acting as sales rep including actively seeking new accounts and doing demos marketing product line

• Work study position in the Biochemistry/Microbiology department as a general lab technician
• Cleaned and sterilized tools and equipment to maximize purity of specimens.
• Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Maintained documentation on tests performed in lab.
• Calibrated and maintained instruments to keep equipment fully operational.
• Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
• Performed routine lab and department maintenance to keep area clean and orderly.
• Trained new associates in laboratory procedures and standards.
• Prepared reagents, media and solutions to use for laboratory testing and analysis.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Oversaw items in inventory and reordered before supplies diminished.

• Custom shop for all types of welding and fabrication projects
• Duties and responsibilities involved all facets of running a small business, time management, bookkeeping, customer service, problem solving, quality control and fabrication/installation
• Customer service included interpretation of clients’ needs and delivering quality projects such as railings, gates, fences to more artistic endeavors for a wide client base
• Taught women welding workshops in the evening held in my shop and all responsibilities of insurance and safety incorporated into the class run by myself