Theresa Mai
San Diego,CA
Overview
6
6
years of professional experience
Work History
Student Assistant
Cal State LA Financial Aid Office (Disbursement)
01.2024 - Current
- Ability to operate standard office machines and competency in desktop software, including Microsoft Office
- Review/analyze various transactions on Student Accounts to ensure charges, payments and refunds are accurate
- Answer telephones, emails, and in-person working with the public.
Alumni & Mentor
Ocean Discovery Institute
11.2017 - Current
- Designed and led middle school research projects for three years
- One of six students in the College Access Mentor Program (CAMP) focused on learning about college readiness
- Learned to lead small groups during research projects, explain content to younger students and communicate scientific findings in presentations.
Operation Assistant
Cal State LA Student Union
04.2023 - 09.2023
- Clean restrooms, floors, walls, windows, and office spaces
- Operate and care for custodial equipment and maintain equipment and supplies in proper working condition
- Assist in moving, arranging and setting up furniture and equipment.
Barista
Urban Life Cafe
01.2019 - 06.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Business - Finance -
California State University, Los Angeles
Los Angeles, CA04.2024
High School Diploma -
Hoover High School
San Diego, CA06.2022
Skills
- Excellent customer service skills and communicate effectively
- Great analytical skills to review/analyze various transactions
- Experience with Microsoft application (word, exel, etc) and Outlook Email and google application (docs, drive, etc)
- Data organization
Awards and Certificate
Dean's List (California State University, Los Angeles - College of Arts and Letters) Fall 2022
Food Handler Certificate (California)
Languages
Vietnamese
Professional Working
Timeline
Student Assistant
Cal State LA Financial Aid Office (Disbursement)
01.2024 - Current
Operation Assistant
Cal State LA Student Union
04.2023 - 09.2023
Barista
Urban Life Cafe
01.2019 - 06.2020
Alumni & Mentor
Ocean Discovery Institute
11.2017 - Current
Business - Finance -
California State University, Los Angeles
High School Diploma -
Hoover High School