Renda Joseph
Brampton,ON
Summary
Dedicated Social Service Worker committed to providing exceptional professional care and implements appropriate interventions. Capable of utilizing variety of resources to identify unique needs and assist vulnerable populations. Eager and committed to growth and knowledge building of skills withing the helping profession, while making a positive impact on the lives of the community and service users.
Overview
16
16
years of professional experience
Work History
Student Placement: Program Coordinator
Roots Community Services Inc
09.2023 - 04.2024
- Organized weekly workshops focusing on mental health, active living and advocacy
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Participated in meetings, case conferences and divisional initiatives, as well as the development of client case plans and program development and delivery
- Delivered supportive and knowledgeable counseling to students by using recreation, educational, social/life skills
- Undertook training and other duties as required
- Empowered students through conversational activities and skill-building exercises.
Teachers Assistant
Robert J Lee. Public School
01.2023 - 04.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- maintained Proficient clear and effective communication with students, teachers, and parents, facilitating understanding and resolving issues.
- Supported student learning objectives through personalized and small group assistance.
Screening Officer
Toronto Pearson International Airport
01.2016 - 01.2020
- Maintained and exceeded high levels of customer service leading to efficient service and high rates of customer satisfaction
- Provided efficient services for all airlines; by caring for their passengers until they reach the aircraft
- Handled passengers in a professional and courteous manner, using effective listening skills to assess passengers who require special attention
- Managed delicate situations by providing positive solutions to issues while keeping all passengers and family members calm.
- Screened over 1000 passengers per day by verifying ID's and boarding passes
Client Care Rep & Application Auditor
MediPac
01.2014 - 01.2015
- Received and provided responses and information to callers in a blended call centre (inbound and outbound calls) for a variety of programs and services
- Audited applications for travel medical insurance
- Assisted snowbirds in accurate completion of their application
- Delivered superior customer service with excellent organizational skills
- Clearly identified problems, recommended solutions and either resolved or escalated each case appropriately
- Input client data into various databases, maintain records and prepared reports
- Performed various administrative tasks (receive mail, retrieve voicemail and distribute messages, keep up general office appearance, tracked calls, maintained records and logs of call activity etc.)
Administrative Assistant
YUBSA (York University)
01.2010 - 01.2012
- Welcomed visitors with a warm friendly smile and engaged them in lively conversation about experiencing all the programming offered by this organization
- Performed data entry of confidential information, and created a manageable filing system, and email list serve
- Ability to work in a respectful manner with a diverse community of clients, co-workers and external contributors
- Facilitated meaningful community-based activities that encouraged choice, independence and inclusive engagement as part of the daytime support team
- Resolved and delegated issues about organizations policies and quality of service in a professional and polite manner.
Customer Service Representative
Bell TV Call Centre
01.2008 - 01.2009
- Maintained and exceeded high levels of customer service leading to efficient service and high rates of customer satisfaction
- Consistently met daily sales target by using suggestive sales techniques and customizing sales
- Gained exceptional customer service skills in order to solve problems, retain customers, and negotiated to make the necessary sales efforts
- Managed delicate situations by providing positive solutions to issues while increasing customer retention
- Handled customer billing issues effectively ensuring reduced call-back.
Education
Diploma - Social Service Worker
Seneca Polytechnic
Toronto, ON04.2024
Diploma - Social Service Worker
Seneca College
Toronto, ON04.2024
Skills
Transferable Skills
- Proficiency working in a technical environment with excellent computer skills
- Knowledge of community agencies and resources
- Ability to establish and maintain effective working relationships with clients, staff, community agencies and public
- Ability to work independently in dynamic, complex environment and organize time and workload effectively
- Ability to communicate effectively both orally and in writing with all levels of staff, the public and clients while maintaining objectivity
- Ability to compile information, perform calculations and prepare and interpret statistics
- An Ontario Driver's License or the ability to travel to various locations in a timely manner would be an asset
- Able to develop and maintain relationships with community agencies and organizations in order to communicate legislation, policies and procedures
- Willing to participate on internal/external committees (eg Local Operations Committees, Inter-Agency Groups) to enhance client service and business operations
- Able to evaluate information to improve Divisional programs and services Makes recommendations regarding Divisional policies, procedures, forms, etc
- Ready to undertake training and other duties as required
- Able to develop and maintain relationships with community agencies and organizations in order to communicate legislation, policies and procedures
- Willing to participate on internal/external committees (eg Local Operations Committees, Inter-Agency Groups) to enhance client service and business operations
- Able to evaluate information to improve Divisional programs and services Makes recommendations regarding Divisional policies, procedures, forms, etc
- ready to undertake training and other duties as required
Languages
English
Full Professional
Arabic
Professional Working
References
References available upon request
Timeline
Student Placement: Program Coordinator
Roots Community Services Inc
09.2023 - 04.2024
Teachers Assistant
Robert J Lee. Public School
01.2023 - 04.2023
Screening Officer
Toronto Pearson International Airport
01.2016 - 01.2020
Client Care Rep & Application Auditor
MediPac
01.2014 - 01.2015
Administrative Assistant
YUBSA (York University)
01.2010 - 01.2012
Customer Service Representative
Bell TV Call Centre
01.2008 - 01.2009
Diploma - Social Service Worker
Seneca Polytechnic
Diploma - Social Service Worker
Seneca College
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