Theresa Bunt
Oshawa
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Rickis
10.2021 - 04.2025
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Trained and managed associates in customer service and sales techniques.
Team Member
Tim Hortons
07.2019 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Manager
A&W
03.2019 - 07.2019
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Lead the team to provide fast, friendly and accurate customer service.
- Performed daily administrative tasks, such as ordering supplies, counting inventory and balancing tills and deposits.
Education
Human Resources Management
York University
Toronto01-2021
Skills
- Customer Service
- Problem-solving
- On-boarding
- Communication
- Money handling
- Team leadership
- Staff training and development
- Conflict management
Timeline
Assistant Manager
Rickis
10.2021 - 04.2025
Team Member
Tim Hortons
07.2019 - 03.2020
Assistant Manager
A&W
03.2019 - 07.2019
Human Resources Management
York University
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