Theeba Chuciyanthan
Toronto,ON
Summary
People first leader, determined and experienced in mentoring and challenging team members to meet and exceed company goals allowing to successfully create customer champions.
Overview
5
5
years of professional experience
Work History
Manager, Customer Implementation
TealBook
11.2020 - Current
- Increased teams output by 46% within 6 months
- Built profitable model for professional services, leading to 20% increased inbound leads/upsells
- Built and maintained implementation model to achieve time to value of 75 days and retain CSAT of 97%
- Increased won rate by 29% by executing a company-wide cross training program in Q2 2022.
Customer Enablement Manager
Opencare
07.2019 - 11.2020
- Reduced time to activation by 75% by automating process with app-cues within product, additionally increased quality of onboarding
- Introduced technical software installs as all in one call, increasing team capacity by 50% thus saving cost for acquisition.
- Created and implemented effective Sales to CE hand-off process that reduced early churn rate by 13%
- Managed end to end onboarding process, ensuring that all pre onboarding documents were completed, increasing team's efficiency by 50%.
Account Executive/Sr.Education Technology Consultant
Top Hat
03.2018 - 06.2019
- Consistently achieved 150% to sales quota M/M
- Maintain and grow relationships with existing Clients post sales, resulting in 17% increase in upsells/renewals.
- Develop sales presentations, statement of works, and demonstrations of Top Hat
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability
Education
Bachelor of Science - Kinesiology
University of Western Ontario
London, ON06.2017
Timeline
Manager, Customer Implementation
TealBook
11.2020 - Current
Customer Enablement Manager
Opencare
07.2019 - 11.2020
Account Executive/Sr.Education Technology Consultant
Top Hat
03.2018 - 06.2019
Bachelor of Science - Kinesiology
University of Western Ontario
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