KARINA PINEDA JACOBO

• Conduct pilot training sessions and gather feedback.
• Refine training materials based on pilot program results.
• Develop and implement a customer onboarding checklist.
• Begin gathering and analyzing customer data to track progress and identify areas for improvement.
• Launch full-scale training and onboarding programs for the customer segment.
• Manage ongoing support team (e.g., help desk, community forums).
• Presentations to leadership on customer success and program effectiveness.
• Leverage available tools (e.g., Smartsheet, Shortcuts) to streamline workflows and improve efficiency.

Device Inventory & Tracking:

• Track all devices within the organization.
• Enforce security policies (passwords, encryption, app restrictions).
• Company internal app management and deployments
• Manage Troubleshooting & Support Team
• Manage T-Mobile, AT&T, Verizon Contracts and Data Plans. Over 10k lines.
• MDM solution setup

• Achieving and exceeding all qualitative and quantitative (KPI) targets for the store as defined by the company
• Increased sales by 20% monthly
• Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, and conducting regular inventories
• Preparing bi-annual payroll and maintenance budgets for corporate management approval
• Guaranteeing all safety standards, company policies, are adhered to.
• Recruiting, training, and managing staff to enforce store values and fuel company growth
• Executing monthly staff performance evaluations to make necessary improvements
• Diffuse and resolve any irate customer disputes or issues maintaining and establishing a positive working relationship and environment
• Process weekly employee payroll and work schedules using Store systems, Atlas payroll, and scheduling system
• Facilitate and attend Corporate/Store meetings
• Email revenue and credit statistics to corporate contacts
• Open and close store – count and balance tills daily – bank deposit drops
• Lead and prepare store promotion, special events and work in a fast-paced environment during peak sales seasons
• Organize and assist with new store grand openings

• Manage total store-level operations, including staff hiring, training, evaluation, and work schedules
• Coordinate budget planning, tracking, accounting, and payroll
• Coordinate inventory control, receiving; merchandising (plan-o-grams), and store maintenance
• Responsible for directing customer service efforts associated with client interaction
• Hire, train, evaluate and monitor stylist objectives in attaining sales, customer service, rules, policies, procedures, and product knowledge
• Diffuse and resolve any irate customer disputes or issues maintaining and establishing a positive working relationship and environment
• Process weekly employee payroll and work schedules using Microsoft Office Outlook and Atlas payroll scheduling system
• Facilitate and attend Corporate/Store meetings
• Document and provide stylist performance evaluations
• Process credit card applications and payments
• Refer dishonored payments to corporate collections
• Open and close store – count and balance tills daily – bank deposit drops
• Lead and prepare store promotion, special events and work in a fast-paced environment during peak sales seasons
• Organize and assist with new store grand openings

• Receive inbound calls from personal and bussiness income tax in the collection department contact center
• Initiate action to secure and evaluate financial statements
• Recommend payment arrangement plans, such as I/A and PPP’s
• Issue assessments for missing years initiate adjustments and abatements of existing liabilities
• Initiate collection actions such as orders to withhold, filing of liens, suspension of corporations, or referrals for field action
• Communicate to taxpayers to collect delinquent tax and/or enforce filing requirements
• Determine when accounts are uncollectible and recommend discharge for unassigned or contract collections, perform all of the following:
• Handle liability disputes and explain the basis of liability disputes.
• Initiate action to secure and evaluate financial statements, and recommend payment arrangement plans as well as issue assessments for missing years
• Assist with correspondence using the Taxpayer Folder program and Case Management for assisting costumers with electronic funds transfers (EFT)
• Provide service to Spanish-speaking Taxpayers
• Follow the policies and procedures to better assist the nature of each account
• Knowledge of FTB systems Taxpayer information (TI) Business entities Folder (TPF) Collection System (ARCS) and other state systems

• Responsible for directing customer service efforts associated with client interaction
• Hire, train, evaluate and monitor stylist objectives in attaining sales, customer service, rules, policies, procedures, and product knowledge
• Present direct merchandise; comply with operational standards and knowledge Ann Taylor culture in compliance with the values and practices of the store
• Provide excellent customer service up to 8 hours plus both English and Spanish speaking via in-person and telephone contact
• Spanish interpreter for the corporate office
• Process credit card applications and payments
• Manager over a group of 20-30 sales associates
• Diffuse and resolve any irate customer disputes or issues maintaining and establishing a positive working relationship and environment
• Process weekly employee payroll and work schedules using Microsoft Office Outlook and Atlas payroll and scheduling system
• Facilitate and attend Corporate/Store meetings
• Document and provide stylist performance evaluations
• Lead and prepare store promotion, special events and work in a fast-paced environment during peak sales seasons
• Organize and assist with new store grand openings