Thao Nguyen
Toronto,Ontario
Summary
Post-Graduate Business Insights and Analytics Student with a Bachelor’s in Hospitality Management. Equipped with strong foundation data analysis skills in SQL, Machine Learning with Python, R, visualization and reporting tools such as Power BI, Excel and Google Sheet with a strong ability to deliver actionable business insights. Detail-oriented and results-driven professional with experience in eB2eB2B SaaS platforms, CPG client management, and business administration. Effective collaborator with excellent analytical and organizational skills, capable of managing priorities in fast-paced environments. Proven ability to work across sales and operations teams, with familiarity in sales and marketing processes.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Humber Polytechnic
Toronto, Ontario
08.2024 - Current
- Delivered exceptional customer service by responding to over 200 daily inquiries from residents and guests, addressing concerns related to dining plans, admissions, and residence life, while directing them to appropriate departments as needed.
- Managed student profiles using StarRez, ensuring 100% data accuracy and compliance with privacy regulations.
- Performed administrative tasks, including mail sorting, parcel logging, guest registration, and inventory management, while adhering to institutional policies.
CPG Relationship Manager
Wabi2b - Coca Cola Project
, Vietnam
01.2022 - 03.2023
- Collaborated with Coca-Cola's B2C team to digitalize the sales process via the Wabi2B platform, successfully onboarding over 30,000 retailers across Vietnam, enhancing market penetration
- Acted as a liaison between clients and the product team, addressing technical issues and contributing to the product development roadmap, resulting in a 15% increase in transaction volume
- Utilized SQL to extract and analyze sales data, develop Power BI dashboards and automate spreadsheets for real-time performance evaluation, campaign impact assessment, and actionable insights, leading to a 20% improvement in sales efficiency
- Established and strengthened relationships with key CPG clients such as Unilever and Heineken, expanding the platform's reach and brand recognition, contributing to a 25% growth in client base
Client Support Analyst
Wabi2b - Coca Cola Project
, Vietnam
07.2021 - 12.2022
- Partnered with Coca-Cola's Route-to-Market team to upload and maintain accurate product information, pricing, promotional campaigns, and images on the Wabi2B platform, ensuring timely and error-free updates
- Provided technical support to over 300 field sales employees across three regions, resolving an average of 100 platform-related issues daily to ensure seamless operations
- Assisted management by retrieving data using SQL and developing reports and dashboards with Power BI and Google Spreadsheets to support ad-hoc analysis and decision-making
Sales & Service Representative
Hongkong and Shanghai Banking Corporation Limited (HSBC)
, Vietnam
04.2020 - 06.2021
- Consulted with over 50 customers daily via contact center channels to recommend tailored financial products, including credit cards and loans
- Conducted thorough KYC procedures to identify customer needs and guided them through accurate documentation and application processes, ensuring compliance with banking regulations
- Managed end-to-end credit card and loan applications using CRM, resolving pending cases in collaboration with verification teams to expedite approvals, achieving an 80% application success rate
- Consistently ranked in the top 20% of sales representatives, including a top 5 performance in Q4 2020, by delivering exceptional service and meeting sales targets
Education
Post – graduate Certificate - Business Insights and Analytics
Humber Polytechnic
08.2025
Bachelor's degree - Hospitality Management
University of Finance And Marketing
Vietnam01.2018
Skills
- Data analysis tools: SQL, Python, and R
- Data visualization and reporting: Power BI, Excel, and Google Sheets
- Communication and cross-functional collaboration
- Problem solving and attention to details
Timeline
Front Desk Assistant
Humber Polytechnic
08.2024 - Current
CPG Relationship Manager
Wabi2b - Coca Cola Project
01.2022 - 03.2023
Client Support Analyst
Wabi2b - Coca Cola Project
07.2021 - 12.2022
Sales & Service Representative
Hongkong and Shanghai Banking Corporation Limited (HSBC)
04.2020 - 06.2021
Post – graduate Certificate - Business Insights and Analytics
Humber Polytechnic
Bachelor's degree - Hospitality Management
University of Finance And Marketing
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