Thanya Kwiatkowski
Ilderton,Ontario
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Store Manager
JD Sports Canada
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assist with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Manage more than 35 employees during peak periods
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Area Manager
Pandora Jewelry (Animus )
02.2017 - 03.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Supervised Multiunit locations with total Volume of $7.5 M
- Oversaw budget planning, strategy development, community outreach for organization.
Assistant Manager ( Home Lines and Seasonal )
Walmart Canada
01.2015 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Front desk Manager
Best Western Hotel Kenora
10.2012 - 07.2015
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed Reservations for Booking.com and managed Medallia Surveys.
Front Desk Agent
Delta Hotels Winnipeg
04.2010 - 10.2012
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
New Home Sale's Representative
Accent Homes
05.2006 - 09.2011
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Coordinated appointments to show tenants and buyers prospective homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Owner Operator/Tim Hortons
Tim Hortons ( Owner Operator)
06.1998 - 01.2006
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Timeline
Store Manager
JD Sports Canada
09.2023 - Current
Area Manager
Pandora Jewelry (Animus )
02.2017 - 03.2020
Assistant Manager ( Home Lines and Seasonal )
Walmart Canada
01.2015 - 01.2017
Front desk Manager
Best Western Hotel Kenora
10.2012 - 07.2015
Front Desk Agent
Delta Hotels Winnipeg
04.2010 - 10.2012
New Home Sale's Representative
Accent Homes
05.2006 - 09.2011
Owner Operator/Tim Hortons
Tim Hortons ( Owner Operator)
06.1998 - 01.2006
BA - Theater
University of Winnipeg
Bachelor of Arts - Broadcast Journalism
Universidad Centroamericana
Skills
- Customer Service and Assistance
- Business Analytics
- Operating Procedures and Policies
- Revenue Projections
- Team Recruiting and Onboarding
- Sales Tracking
- Sales Forecasting
- Staff Development
- Staff Scheduling
Education
BA - Theater
University of Winnipeg
Winnipeg, MB06.
Bachelor of Arts - Broadcast Journalism
Universidad Centroamericana
Nicaragua12.1994
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
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