Kenneth Ng
Toronto
Summary
Dynamic Beverage Manager with a proven track record at Toronto Club, excelling in inventory control and customer service. Expertly developed seasonal menus and trained staff, enhancing service quality and guest satisfaction. Recognized for effective time management and a detail-oriented approach, consistently delivering exceptional dining experiences.
Overview
33
33
years of professional experience
Work History
Beverage Manager
Toronto Club
02.2017 - 08.2025
- Managed beverage inventory to ensure optimal stock levels and prevent shortages.
- Developed seasonal beverage menus aligned with customer preferences and industry trends.
- Trained and mentored bar staff on cocktail preparation and customer service best practices.
- Maintained highest standards for beverage quality and service.
Server
The Tulip Steak House
04.2001 - 01.2020
- Provided exceptional customer service, ensuring a positive dining experience for members and guests.
- Coordinated with kitchen staff to streamline order processing and improve service efficiency.
- Trained new team members on club protocols, enhancing overall team performance and cohesion.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Toronto Club
02.2009 - 02.2017
- Provided exceptional customer service, ensuring a positive dining experience for members and guests.
- Coordinated with kitchen staff to streamline order processing and improve service efficiency.
- Developed and maintained knowledge of wine pairings, enhancing dining experiences through personalized recommendations.
Baker
National Bakery
03.2004 - 07.2008
- Developed and tested new recipes to enhance product variety and meet customer preferences.
- Monitored baking processes to ensure quality standards and consistency in finished products.
Server, Bartender
The Radisson Hotel
09.1998 - 03.2004
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Busser
Ed's Restaurant
03.1992 - 08.1998
- Cleared and reset tables promptly to maintain cleanliness and enhance guest experience.
- Assisted waitstaff by delivering food and beverages to improve service efficiency.
Education
Electrical Engineering Technology
George Brown College
TorontoSkills
- Customer support expertise
- Client interaction
- Customer service experience
- Operational management
- Proficient in POS software
- Inventory control
- Customer service assistance
- Beverage cost analysis
- Effective time management
- Detail-oriented approach
- Effective multitasking
- Consistent reliability
Languages
English
Professional Working
Timeline
Beverage Manager
Toronto Club
02.2017 - 08.2025
Server
Toronto Club
02.2009 - 02.2017
Baker
National Bakery
03.2004 - 07.2008
Server
The Tulip Steak House
04.2001 - 01.2020
Server, Bartender
The Radisson Hotel
09.1998 - 03.2004
Busser
Ed's Restaurant
03.1992 - 08.1998
Electrical Engineering Technology
George Brown College