Thanushan Kulasegaram
Toronto,Canada
Summary
- Highly motivated and results-oriented with communication and interpersonal skills. Ability to work in fast-paced work environment managing numerous tasks simultaneously with imposed deadlines.
- Accountable Leader: proven track record of successfully managing a diverse team of individuals and large projects, delivering timely results with a high priority on effective decision making.
- Passionate Problem Solver: excelling in fast paced work environments. Experienced with optimizing processes and continuous improvement, increasing efficiency, and assist in improving safety and strengthening compliance.
- Effective Communicator: able to research, develop and deliver comprehensive reports and project plans, strengthened through specialized academic courses focusing on verbal communication, formal reporting and presentations.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Receptionist
Next Gear Auto Group
Toronto, Canada
06.2017 - Current
- Accepts all incoming calls and determines whether the person being called should be interrupted.
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Take detailed messages, including the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.
- Communicate messages to the appropriate parties in a timely manner.
- Provide basic information to callers who have general inquiries.
- Prepare and update customer files.
- Obtain customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Close repair orders.
- Ensure personal protective equipment is worn at all times when entering the shop.
- Perform clerical and administrative and other duties as assigned.
Lead Sales Consultant
Bell Canada
Toronto, Canada
02.2019 - 03.2020
- Responsible for consistently providing exceptional customer service to best represent the business and increase revenue, whilst maintaining industry best levels of safety standards and product knowledge.
- Performed promotional sales calls to increase client base.
- Retained product, service, and company policy knowledge to serve as resource for both co-workers and customers.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Reported/Communicated sales metrics and statistics to upper management on a weekly basis.
- Coached other employees in effective customer service and successful selling techniques.
- Achievements: Garnered trust and recognition from the Leadership Team for continuous excellence and helping to improving metrics and contributing to the overall organization.
Store Associate/Health and Safety Representative
Rogers Communication
Toronto, Canada
04.2016 - 02.2019
- Responsible for consistently providing exceptional customer services to best represent the business and increase revenue, whilst maintaining industry best levels of safety standards and product knowledge.
- Achieved individual sales targets on a consistent basis, built customer relationships by providing prompt and exceptional sales and after sales service.
- Ensured safety of employees and customers through the development of safety protocols and developing monthly trainings to ensure knowledge of policies.
- Filed health and safety reports when injury occurs in the workplace, whilst adhering to tight deadlines, regulations, and documentation procedures, and maintaining confidentiality to ensure ethical legal practice.
- Helped process claims related to workplace absences (Long-term, Short-term, Workplace injury reports).
- Achievements: Consistently received accolades for customer service and ability to be involved in multiple sections of the organization. Highly praised for strong leadership skills including managing team members, resolving any loss prevention issues and other operational aspects.
Customer Service Representative
Walmart Canada
Toronto, Canada
04.2015 - 04.2016
- Maintained store standards per visual presentation assessment direction to enhance customer buying experience and helped with customer concerns to achieve problem resolutions.
- Accomplished floor replenishments and shipments as needed to ensure customer satisfaction and size availability.
- Sold merchandise with compliance to Wal-Mart standards and policies.
- Assisted customers with locating products.
Sales Associate
Future Shop
Toronto, Canada
02.2014 - 03.2015
- Responsible for supervising and overseeing operations through metrics such as productivity, quality, delivery, accuracy of deliverables.
- Providing clear technical guidance to a team of advisors to facilitate daily operations and productivity.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic.
- Providing proactive safety leadership by promoting safety competency and attention to detail to minimize/eliminate safety incidents.
Education
Parkdale Collegiate Institute
Skills
- Ability to effectively communicate, while providing legendary customer service
- Excellent cross-selling and upselling ability
- Customer/client relationship management
- Excellent computer skills
- Thrive in target driven environments
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Organization skills
- Spreadsheet tracking
Timeline
Lead Sales Consultant
Bell Canada
02.2019 - 03.2020
Receptionist
Next Gear Auto Group
06.2017 - Current
Store Associate/Health and Safety Representative
Rogers Communication
04.2016 - 02.2019
Customer Service Representative
Walmart Canada
04.2015 - 04.2016
Sales Associate
Future Shop
02.2014 - 03.2015
Parkdale Collegiate Institute