Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Samrawit Tesfay

Edmonton,AB

Summary

To obtain a position with a company to challenge my skills and obtain a position of management for increasing the company’s growth and achieving the company’s target.

Overview

5
5
years of professional experience

Work History

Receptionist

Landmark Mazda
12.2021 - Current
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Resolved customer problems and complaints.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Cashier

97 Lucky Food Store
03.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
  • Lifted up to 30 pounds at once and used forklift to move heavier loads.

Customer Service Representative

Macs Convenience Store
08.2019 - 11.2019
  • Performed clerical work including word processing, data entry, processing of orders
  • Directly responsible for cash-handling, which includes ensuring the accuracy of each transaction on the Point of Sale System
  • Provided advanced-level customer service assistance in-person and over the telephone
  • Tailored customer experiences to their personalized needs while exemplifying 'Customer service as an attitude and not a department' attitude
  • Supported shift supervisors and store owners in other tasks and projects as assigned.

Education

BBA - Accounting

Nait
Edmonton, AB
06.2027

High School Diploma -

Archbishop O'Leary High School
Edmonton, AB
06.2021

Skills

  • Successful problem solver with demonstrated ability to provide innovative and effective solutions
  • Effectively able to communicate with team members and clients through team building and project management by taking initiative and providing meaningful and positive contributions
  • Exhibited exceptional people skills when responding to stressful situations while demonstrating mature and sound judgment with minimal supervision
  • Computer Proficiency: Google Applications, Microsoft Office (Certified 2018), Point of Sale Systems, Adobe Suite, and social media platforms
  • Cleaning and sanitizing
  • Written and verbal communication

References

Available Upon Request

Languages

English
Full Professional
Arabic
Full Professional

Timeline

Cashier

97 Lucky Food Store
03.2022 - 12.2022

Receptionist

Landmark Mazda
12.2021 - Current

Customer Service Representative

Macs Convenience Store
08.2019 - 11.2019

BBA - Accounting

Nait

High School Diploma -

Archbishop O'Leary High School

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Samrawit Tesfay