Than Myo Zaw
Kyauktada Township, Yangon
Summary
Regional Cash Collector, Loan Officer, Operations
Specialist, Quality Assurance Coordinator and Agency
Unit Manager and a simple man trying to be a better
human being. During the last 10 years, I have been
learning and working actively towards social changes
across Myanmar rural and urban areas, supporting individuals and organizations to increase their social and financial impacts. Expertise in soft skills, problem solving, growth mindset, design thinking, communication, group facilitation, wellness coaching and leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agency Unit Manager
Prudential Myanmar Life Insurance
Yangon
10.2023 - Current
- Recruiting, Managing & Building the team of Financial Advisors and maximize the revenue to archive the target.
- Monitoring sales performance of Financial Advisors and coaching & monitoring new Financial Advisors.
- Managing Claim processes and customers complains.
- Conducting Join Sale call with Financial Advisor and supporting them in business sales closures.
- Direct sales to who those in need of health and life insurance as well as need to demonstrate the knowledge of having insurance to public as how important it is.
- Up selling aware of the sales strategic of competitors.
- Overcomes hesitations of clients to close a sale, manage accounts of high-profile clients.
- Making Panel discussion, Business Opportunity Program, Mini-sale Presentation at the events and Public Speaking.
Quality Assurance Coordinator
Proximity Finance Microfinance Company Ltd
Yangon
09.2020 - 06.2023
- Ensure that internal audit findings are responded and addressed timely and adequately from the reports collected from all the branches. Provide necessary support to branch staff so that they can respond and address to the audit findings effectively.
- Assess knowledge of branch staff at all levels to qualify for job performance.
- Conduct regular quality checks on the compliances of the implementations of Standard Operation Policies and procedures and related regulations by conducting field monitoring visits, observations.
- Monitor and ensure adherence to organizational policies, procedures and best practices with respect to client acquisition, loan appraisals, loan disbursements, loan collections, overdue loans and default management and client protection.
- Undertake surprise field visits, assessing a sample of loan applications directly.
- Review and assist in improving the lending process to ensure compliancy to operations policies and procedures.
- Coordinate with respective branch managers to check all possible frauds, irregularities, and staff misbehaviors, which results/may result in the losses of PF’s resources/assets and reputations, and report to Credit Monitoring Manager (CMM), Field Operation Manager (FOM), and Business Operation Manager (BOM) for appropriate solutions/actions.
- Ensure timely reporting of the Monthly Branch Productivity, and Branch Manager Report from all branch offices.
- Provide feedback and suggestions to Branch Managers on the areas of improvement within the branches.
- Monitor branch systems and processes and identify. Potential areas for streamlining and increased efficiency.
- For the above role, there were 7 Branch offices and 4 Outlets, under which I was responsible to check the requirements and inform the management team for support in the area of improvement to approximately 210 employees.
Operations Specialist
Proximity Finance Microfinance Company Ltd
Yangon
06.2016 - 08.2020
- Responsible for managing over 20 staff to provide to 11,127 clients in 32 townships across Myanmar.
- Budgetary Planning and Controlling of 4.05 billion Kyats.
- Prepare disbursement and collection plan accordingly to seasonal planning and business plan.
- Taking in-charge of disbursed loans to be able to collect 100%.
- Internal controls and risk management. Reporting the team monthly, quarterly and yearly plan to management and make analysis of actual results as per plan.
- Regular review and revise the operations plan as needed.
- Contact with government offices (Financial Regulatory Department) as needed. Taking all other responsibilities upon request.
- Manage and planning marketing materials for all 32 Branches.
- Lead integration project with LANDESA and KING PHILANTHROPIES Organizations for Landless farmers from Delta regions to financial support.
- Arrange and prepare cash flow management of the disbursement and collection plans for all the branches.
- Arrange Monthly Managers meeting, including accommodations, preparation of training requirements as necessary.
Loan Officer
Proximity Designs
Pakokku Branch
05.2015 - 05.2016
- Visit potential clients and market financial products and services.
- Identify and conduct surveys of new working areas.
- Fill customer profile forms and loan applications with 100% accuracy and collect other supporting documents.
- Financially supported approximately 600 customers, covering 4 townships, throughout the time, supporting with the budget of 180 Million Kyat.
- Check the information given in loan applications through interviews, field visits and references from CBO (Community Base Organization).
- Educate and share knowledge about loan process to the selected leaders from CBO, approximately 100 members.
- Collect, verify documents for loan disbursement and motivate the customers for on time loan repayment.
- Built good relationship with clients, CBOs, village leaders and focal person in
community to improve the program. - Maintain client documentations as per instructed by the management team.
- Discuss and resolve field related issues with Branch Manager.
- Manage total loan, savings portfolio and report any problems immediately.
Regional Cash Collector
Proximity Designs
Mandalay
09.2013 - 04.2015
- Receive and record keeping for cash in/ cash out process for Mandalay Office and Field Offices.
- Work closely with Sales Representatives to specific customers’ accounts.
- Prepare work plan for the follow-up trip.
- Follow-up the Dealer’s expectation and satisfaction on monthly basis.
- Receiving the order from Dealers and report to Customer Service Center.
- Process and update the Dealers’ account.
- Reconcile Dealers’ account balances accordingly with payments and cash
receipts. - Track Dealers’ outstanding balances and update aging report accordingly.
- Ensure all accounts receivables transactions are in compliance with financial
policies and procedures. - Update the Dealers’ and Customer’s aging report to Accounts Receivable Manager.
- Assist in issuing the invoices and recording payment transactions in SAP software.
- Perform other duties as assigned
- Key in data with MYOB Accounting Software.
Education
Diploma in English - English Language
Yangon University
Yangon12.2019
Diploma in Business Studies - Business Management
Yangon University Of Economic
Yangon01.2019
Bachelor of Science - Geology
Pakokku University
Pakokku 12.2011
Skills
- Proficient with Core Banking System (Musoni)
- Familiar with accounting software with Enterprise Resource Planning (ERP) Software in SAP
- Familiar with Microsoft Office applications including Excel, Word and PowerPoint
Languages
English
Limited Working
Certification
- Mar 2022- Digital Financial Literacy (Myanmar Microfinance Association)
- Jun 2019- Project Management Analyst (Myanmar Career Bridge Academy)
- Nov 2016- Leadership Management (ACE Myanmar Training Center)
- Oct 2016- Financial Management (ACE Myanmar Training Center)
- Sep 2016- Risk Management (Myanmar Microfinance Association)
Listening to music, Travelling
By listening to music I get so many benefits for mental, emotional, physical well-being. Here are some of the key advantages benefits of listing to music are stress redaction, social connection, emotional expression, mood enhancement, physical and cognitive benefits. And also some of the key advantages of travelling are mental & physical health, social interaction, stress relief, personal growth, cultural exposure and enhance creativity.
Timeline
Agency Unit Manager
Prudential Myanmar Life Insurance
10.2023 - Current
Quality Assurance Coordinator
Proximity Finance Microfinance Company Ltd
09.2020 - 06.2023
Operations Specialist
Proximity Finance Microfinance Company Ltd
06.2016 - 08.2020
Loan Officer
Proximity Designs
05.2015 - 05.2016
Regional Cash Collector
Proximity Designs
09.2013 - 04.2015
Diploma in English - English Language
Yangon University
Diploma in Business Studies - Business Management
Yangon University Of Economic
Bachelor of Science - Geology
Pakokku University