Summary
Overview
Work History
Education
Skills
Certification
TECHNICAL SKILLS
REFERENCES
Timeline
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Thanh Truc Ngo

London,Ontario

Summary

Experienced Studying & Immigrating Assistant with strong background and knowledge to help customers.

Flexible and well-handling work with Vietnamese - English.

Effective communication, problem-solving, to manage multiple tasks, and deal effectively with diverse individuals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Content Editor & Creator

FREELANCER
Vietnam , Ho Chi Minh City
06.2024 - 01.2025
  • Developing all published materials.
  • Reviewed, and edited content to ensure accuracy and quality standards were met.
  • Managed the publishing schedule of digital media, including blog posts, articles, podcasts, and videos.

Counselor's Assistant

HERO GLOBAL - Scholarships & Immigration
Canada - Vietnam
07.2024 - 12.2024
  • Documented meetings and contact with clients.
  • Created graphic content for social media platforms, such as Instagram, Facebook, and TikTok.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Approached customers and engaged in conversation to find out their needs.

Cashier Assistant

Thuan Thanh Restaurant
London, ON
08.2022 - 01.2024
  • Greeted guests and provided menus.
  • Took orders from customers accurately.

Food and Beverage Server

Shiki Japanese Restaurant
London, Ontario
05.2023 - 08.2023
  • Processed payments from customers using the POS system.
  • Trained new employees to perform duties.

Server & Cashier Assistant

Bourbon Street Grill, CF Masonville Mall
London, Canada
03.2022 - 08.2022
  • Kept customer and food preparation areas clean and well-organized.
  • Stayed informed about daily specials, new menu items, promotions.

Volunteer Activities Coordinator

Vietnamese Roman Catholic Church
Windsor, Ontario
06.2019 - 10.2019
  • Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
  • Followed up with staff and managers to assess volunteer needs and opportunities.

Education

Logistics And Supply chain Management Diploma -

Fanshawe College
London, ON
01-2024

High School Diploma -

Catholic Central Highschool
Windsor, ON
06.2021

Skills

  • Online platform management
  • Studying and working abroad provides knowledge
  • Immigration rule understanding
  • Advising and explaining
  • Media content writing proficiency
  • Problem research, analysis, and report
  • Service standard compliance
  • Scheduling and phone call management

Certification

  • Foundation Marketing - Job Coach, Vietnam - 2024.
  • Content Creator and Editor - Kobe Media, Vietnam - 2024.
  • Smart Serve License - Canada - 2023.

TECHNICAL SKILLS

  • Video editing ( Capcut )
  • Content creator ( Tiktok, Facebook, Instagram )
  • Word, Excel proficiency
  • Photoshop ( Adobe )

REFERENCES

1. MR. SAM

MANAGER - SHIKI JAPANESE RESTAURANT

Phone: (519) 668-7407

2. MR. EDWARD

THE OWNER - BOURBON STREET GRILL , LONDON

Phone: (226) 973-5569

Email: edwardseok@gmail.com

1. MRS. BINH BUI

HEAD CHEF - THUAN THANH RESTAURANT 

Phone: (519) 872-3168

Timeline

Counselor's Assistant

HERO GLOBAL - Scholarships & Immigration
07.2024 - 12.2024

Content Editor & Creator

FREELANCER
06.2024 - 01.2025

Food and Beverage Server

Shiki Japanese Restaurant
05.2023 - 08.2023

Cashier Assistant

Thuan Thanh Restaurant
08.2022 - 01.2024

Server & Cashier Assistant

Bourbon Street Grill, CF Masonville Mall
03.2022 - 08.2022

Volunteer Activities Coordinator

Vietnamese Roman Catholic Church
06.2019 - 10.2019

Logistics And Supply chain Management Diploma -

Fanshawe College

High School Diploma -

Catholic Central Highschool

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Thanh Truc Ngo