THALIA BOYLE
WEST KELOWNA,BC
Summary
Reliable and adaptable professional with diverse expertise in hospitality and retail customer service. Known for exceptional attention to detail, contributing to operational success. Well-organized, driven, and enthusiastic team member who is dependable and dedicated.
Overview
5
5
years of professional experience
Work History
Lounge Server
Queen Charlotte Lodge Fishing Lodge
Haida Gwaii, BC
05.2024 - 09.2025
- Provided excellent customer service in a busy lodge environment.
- Engaged with guests to ensure positive stays, to maintain repeat stays at the lodge.
- Delivered food and beverages promptly to guests at the lodge.
- Maintained the cleanliness and organization of the lounge area daily.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Handled guest inquiries and resolved concerns efficiently.
- Trained new staff on lounge operations and customer service standards.
- Greeted customers promptly, with professional kindness.
- Ensured that all orders were accurate, and served promptly.
- Suggested additional items to customers based on their preferences and needs.
- Assisted with menu recommendations based on guests' preferences.
- Adhered to dress code standards while on duty.
- Handled multi-venue operations while bartending and preparing for evening services.
Guest Services
Bella Coola Heli Sports
Bella Coola, British Columbia
01.2025 - 03.2025
- Identified opportunities for improvement in current practices related to guest services operations.
- Implemented new strategies to enhance guest services and improve overall guest satisfaction scores.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Provided support with day-to-day operational issues related to guest services.
- Managed food and beverage orders efficiently for multiple tables.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Created a welcoming atmosphere by engaging with guests positively and attentively.
- Provided excellent customer service to ensure satisfaction.
Tasting Room Server
Backcountry Brewing
Squamish, British Columbia
06.2023 - 05.2024
- Provided excellent customer service in fast-paced brewery environment.
- Maintained cleanliness and organization of dining and serving areas.
- Assisted in training new staff on menu items and service standards.
- Developed knowledge of craft beers to enhance guest recommendations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Style Advisor
Aritzia
Whistler + Kelowna, British Columbia
11.2021 - 02.2026
- Delivering friendly and energetic client service with the intention of going above and beyond.
- Contributed to daily operations and maintained the store consistently up to standards.
- Trained and mentored staff on best customer service practices.
- Assisted in product merchandising operations to enhance visual appeal.
- Oversaw cash-handling procedures and maintained financial accuracy.
- Resolved customer inquiries and addressed issues promptly.
- Managed store opening and closing procedures to optimize store readiness, and maintain strict financial controls.
- Product receiving allows quick client access to new, available products.
- Assigned tasks to team members in accordance with their skill set.
Educator
Lululemon
West Vancouver, BC
11.2020 - 09.2021
- Completed day-to-day duties accurately and efficiently.
- Assisted customers in locating products and answering inquiries.
- Monitored inventory levels and restocked shelves as needed.
- Trained new employees on sales techniques and operational procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
Education
High School Diploma -
London South Collegiate Institute
London, ONSkills
- Guest engagement
- Attention to detail
- Cleanliness standards
- Strong communication skills
- Drinks service
- Efficient multitasking
- Fine dining experience
- Exceptional customer service
- Speed and efficiency
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Work prioritization
REFERENCES
References available upon request.
Timeline
Guest Services
Bella Coola Heli Sports
01.2025 - 03.2025
Lounge Server
Queen Charlotte Lodge Fishing Lodge
05.2024 - 09.2025
Tasting Room Server
Backcountry Brewing
06.2023 - 05.2024
Style Advisor
Aritzia
11.2021 - 02.2026
Educator
Lululemon
11.2020 - 09.2021
High School Diploma -
London South Collegiate Institute