Makyla Sever
Winnipeg,MB
Summary
High-energy hospitality employee with a proven track record at Boston Pizza Restaurant and Bell MTS Place, with 8+ years experience in customer service. Excelled in upselling, boosting sales, and enhancing customer satisfaction through exceptional service and strong communication skills. Courteous and professional with all customers. Knowledgeable about menu items and specialty promotions. Detail-oriented, focused, hardworking, and a team player. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Lounge Server
Boston Pizza Restaurant
08.2021 - Current
- Served drinks, appetizers and meals to guests during lunch and dinner hours.
- Boosted sales through upselling menu items and promoting daily specials.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- Enhanced customer satisfaction by providing exceptional service and attending to special requests.
- Conducted inventory checks on bar supplies and promptly communicated shortages or discrepancies to management.
- Assisted in the training of new servers, sharing best practices for efficient service delivery.
- Resolved customer complaints diplomatically to maintain overall satisfaction levels within the establishment.
- Maintained a clean and organized lounge area, ensuring guest comfort and safety.
Concession Stand Manager
Bell MTS Place
09.2019 - 03.2020
- Analyzed and controlled inventory.
- Coordinated special events at the concession stand, driving increased foot traffic during peak times or slow seasons.
- Coordinated concession team, food preparation, and storeroom operations.
- Maintained a clean and organized concession stand, providing a pleasant environment for customers.
- Established effective communication channels between staff members, fostering teamwork and collaboration.
- Monitored daily cash flow, depositing earnings accurately at the end of each shift to maintain proper accounting practices.
Education
Bachelor of Commerce - Marketing
University of Manitoba
Winnipeg, MB08.2025
High School Diploma -
River East Collegiate
Winnipeg, MB06.2020
Skills
- Safe Food Handling
- Strong Communication Skills
- Efficient multitasking
- High Sanitation Standards
- Exceptional customer service
- Cash handling expertise
- Strong Guest Relations
- Upselling skills
- Stress Tolerance
- Complaint resolution
- Item promotion
Languages
English
Native or Bilingual
Timeline
Lounge Server
Boston Pizza Restaurant
08.2021 - Current
Concession Stand Manager
Bell MTS Place
09.2019 - 03.2020
Bachelor of Commerce - Marketing
University of Manitoba
High School Diploma -
River East Collegiate
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