Thakshila Hemachandra
49, Longbourne Dr, Etobicoke,ON
Summary
Efficient Office Administrator managing day-to-day operations of medical / office facilities to provide high-quality care. Encourages staff to develop close relationships with customers / patients and community members. Develops performance review frameworks to identify promotion opportunities. Guides staff towards reaching full potential. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Server
Raddison Hotel
Toronto, Canada
04.2023 - Current
- Maintain a clean, orderly and safe dining room and service area
- Serve residents and guests as they arrive in the dining room at serving times
- Store and label foods properly
- Attending pre-shift and general meetings to update knowledge of special meals and stock-related issues, and to discuss service and product matters.
Trainee Student as a Healthcare Administrator
Schlegel Villages- Erin Meadows Retirement Home
Mississauga, Canada
02.2024 - 05.2024
- Provide administrative support to ensure efficient office operations
- Manage the front desk, greet visitors, and handle incoming calls and correspondence
- Organize and maintain physical and digital files, records, and documents
- Monitor and replenish office supplies, ensuring availability for staff
- Perform accurate data entry tasks to update records and databases.
- Facilitate communication within the office, disseminating information and announcements.
- Assist with UKG password resets and staff education on password management.
- Maintain accurate and up-to-date employee files.
- Assist with other recruitment and onboarding processes as assigned.
- Collaborate with the Administrative departments to understand their operational needs and ensure coordination and alignment across the organization.
- Monitor the email and communicate staff requests for schedule changes, sick calls etc. to the Scheduling Coordinator promptly.
- Support the Scheduling Coordinator with urgent callout as directed.
Customer Service Agent - Part Time
Aegis Wireless Electronics Store
Etobicoke, Canada
12.2021 - 08.2022
- Respond to telephone inquiries and walking customer inquiries, providing quality service to customers and associates inquiring about the availability of products
- Listen actively to caller needs to ensure a positive customer experience
- Contributed to outlet sales target by communicating customers about product benefits and proving excellent service.
Personal Care Aide Trainee (Evening Shift)
Kensington Gardens nursing home
Toronto, Canada
03.2022 - 05.2022
- Providing AM Care and HS Care for the residents
- Lifting residents using sit to stand
- Screening residents twice a day and documenting
- Providing companionship for residents with anxiety
- Pottering residents to and from breakfast, lunch and dinner
- Delivering Lunch and Dinner Trays for residents.
Office Administrator - Full Time
Dialog Axiata PLC
Sri Lanka
01.2015 - 03.2021
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Coordinated and managed daily administrative operations of the office.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Education
Office Administration Health Services Diploma -
George Brown College
01.2024
PSW certificate program -
Evergreen College
08-2022
Higher National Diploma in Business Management -
Brunel University
09-2019
Applied Information Technology - Certificate -
Sri Lanka Telecom
10-2014
Skills
- Excellent oral and written communication skills
- Maintain a clean and safe working environment
- Reliable and responsible
- Proficient in MS Office - Word, PowerPoint, Excel
- Ability to work under pressure in fast-paced environment and handle multiple tasks
- Able to work independently and as a strong team player
- Self-motivated, able to implement decisions and set effective priorities to achieve both immediate and long-term goals
- Good knowledge in workplace procedures and safety
- Punctual and hardworking
Certification
- The code and the AODA Certificate from Ontario Human Rights.
- Worker Health and Safety Awareness in Four Steps Certificate: Ministry of Labor.
- The PSW Approach to Quality Care from University of Toronto
- WHMIS Safety Certificate
- CSTA integration Expert - 2019 Dialog Axiata PLC Sri Lanka
- Service From my Heart - Hero (Gold category) 2018 Dialog Axiata PLC Sri Lanka
- Service From my Heart - Comrade 2017 Dialog Axiata PLC Sri Lanka
References
Nicole McGaughey
Schlegel Villages Erin Meadows, Mississauga
+1 905 569 7155 (8001)
nicole.mcgaughey@schlegelvillages.com
.
Judy Lashley
Professor, Office Admin - Health services
George Brown College, Toronto
+1 416 415 5000
jlashley@georgenrown.ca
Timeline
Trainee Student as a Healthcare Administrator
Schlegel Villages- Erin Meadows Retirement Home
02.2024 - 05.2024
Food Server
Raddison Hotel
04.2023 - Current
Personal Care Aide Trainee (Evening Shift)
Kensington Gardens nursing home
03.2022 - 05.2022
Customer Service Agent - Part Time
Aegis Wireless Electronics Store
12.2021 - 08.2022
Office Administrator - Full Time
Dialog Axiata PLC
01.2015 - 03.2021
Office Administration Health Services Diploma -
George Brown College
PSW certificate program -
Evergreen College
Higher National Diploma in Business Management -
Brunel University
Applied Information Technology - Certificate -
Sri Lanka Telecom