Thakshila Hemachandra
49, Longbourne Dr, Etobicoke,ON
Summary
Excellent oral and written communication skills. Maintain a clean and safe working environment. Reliable and responsible. Proficient in MS Office - Word, PowerPoint, Excel. Ability to work under pressure in fast-paced environment and handle multiple tasks. Able to work independently and as a strong team player. Self-motivated, able to implement decisions and set effective priorities to achieve both immediate and long-term goals. Good knowledge in workplace procedures and safety. Punctual and hardworking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Server
Raddison Hotel
Toronto, ON
04.2023 - Current
- Maintain a clean, orderly and safe dining room and service area
- Serve residents and guests as they arrive in the dining room at serving times
- Store and label foods properly
- Attending pre-shift and general meetings to update knowledge of special meals and stock-related issues, and to discuss service and product matters.
Trainee Student as an Office Administrator
Schlegel Villages- Erin Meadows Retirement Home
02.2024 - 05.2024
- Provide administrative support to ensure efficient office operations
- Manage the front desk, greet visitors, and handle incoming calls and correspondence
- Organize and maintain physical and digital files, records, and documents
- Monitor and replenish office supplies, ensuring availability for staff
- Perform accurate data entry tasks to update records and databases
- Facilitate communication within the office, disseminating information and announcements.
Customer Service Agent - Part Time
Aegis Wireless Electronics Store
12.2021 - 08.2022
- Respond to telephone inquiries and walking customer inquiries, providing quality service to customers and associates inquiring about the availability of products
- Listen actively to caller needs to ensure a positive customer experience
- Contributed to outlet sales target by communicating customers about product benefits and proving excellent service.
Personal Care Aide Trainee (Evening Shift)
Kensington Gardens nursing home
03.2022 - 05.2022
- Providing AM Care and HS Care for the residents
- Lifting residents using sit to stand
- Screening residents twice a day and documenting
- Providing companionship for residents with anxiety
- Pottering residents to and from breakfast, lunch and dinner
- Delivering Lunch and Dinner Trays for residents.
Customer Service Associate - Full time
Dialog Axiata PLC
01.2015 - 01.2021
- Greeted and welcomed customers, assessed needs, made recommendations and processed orders accurately
- Provide a Quality transaction with a First service resolution for a customer request/inquiry
- Provide quick and fast service within the defined transaction handle time
- Adherence & Punctuality - Report to work on time and adhere to the work schedule
- Contribute to the outlet Sales target and bill collection target
- Adherence to the individual activations and collection operation function
- Collecting Dialog Group bill payments
- (GSM/DTV/DBN) and collecting all categories of
- Invoices and receipt collection (IDD /Roaming / LCD)
- Credit Card collections settlements and Phone Plans and preparing reports and maintaining documents
- Provide feedback to the Branch manager to improve service in the outlet
- Develop, support and ensure adherence to work instructions, policies, procedures and practices pertaining to the Company and Division
- Support back-office staff on activation process if required.
Education
Office Administration Health Services Diploma -
George Brown College
Toronto, Ontario05.2024
PSW certificate program -
Evergreen College
Toronto, Ontario01.2022
Higher National Diploma in Business Management -
Brunel University
09.2019
Applied Information Technology - Certificate -
Sri Lanka Telecom
10.2014
Skills
- Administrative Support
- Customer Relationship Management
- Documentation skill
- Team Collaboration
- Data Analysis
Certification
- The code and the AODA Certificate from Ontario Human Rights.
- Worker Health and Safety Awareness in Four Steps Certificate: Ministry of Labor.
- The PSW Approach to Quality Care from University of Toronto
- WHMIS Safety Certificate
- CSTA integration Expert - 2019 Dialog Axiata PLC Sri Lanka
- Service From my Heart - Hero (Gold category) 2018 Dialog Axiata PLC Sri Lanka
- Service From my Heart - Comrade 2017 Dialog Axiata PLC Sri Lanka
References
Available Upon Request
Timeline
Trainee Student as an Office Administrator
Schlegel Villages- Erin Meadows Retirement Home
02.2024 - 05.2024
Food Server
Raddison Hotel
04.2023 - Current
Personal Care Aide Trainee (Evening Shift)
Kensington Gardens nursing home
03.2022 - 05.2022
Customer Service Agent - Part Time
Aegis Wireless Electronics Store
12.2021 - 08.2022
Customer Service Associate - Full time
Dialog Axiata PLC
01.2015 - 01.2021
Office Administration Health Services Diploma -
George Brown College
PSW certificate program -
Evergreen College
Higher National Diploma in Business Management -
Brunel University
Applied Information Technology - Certificate -
Sri Lanka Telecom
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