Thai Hoa Nguyen
Vancouver,BC
Summary
Dedicated restaurant server with a strong focus on customer satisfaction and order accuracy. Proficient in payment processing and food safety practices, ensuring a positive dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Server
Yuzu Bowl & Bistro
Kelowna, BC
01.2024 - 04.2025
- Delivered exceptional customer service by anticipating guest needs and providing personalized recommendations.
- Managed order accuracy through effective communication with kitchen staff and utilized POS systems efficiently.
- Assisted in training new servers on menu items, service protocols, and customer engagement techniques.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
- Demonstrated knowledge of food safety practices while handling food and beverages in compliance with health regulations.
Line Cook
Yuzu Bowl and Bistro
Kelowna, BC
01.2023 - 12.2023
- Prepared and cooked menu items following standard recipes and presentation guidelines.
- Ensured cleanliness and organization of kitchen workspace to maintain safety standards.
- Assisted in training new kitchen staff on food preparation techniques and equipment usage.
- Collaborated with front-of-house staff to ensure timely service during peak hours.
Customer Service Cashier
Yellow Star Snack House
Kelowna
09.2022 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Managed cash handling and ensured accurate financial reporting at end of shifts.
- Collaborated with team members to maintain cleanliness and organization in service areas.
Education
Bachelor of Science - Electrical Engineering
University of British Columbia
Kelowna, BC12-2026
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Payment processing
- Drink preparation
- Wine service
- Menu recommendations
- Cash handling
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
Serving It Right
FOODSAFE Level 1
Timeline
Restaurant Server
Yuzu Bowl & Bistro
01.2024 - 04.2025
Line Cook
Yuzu Bowl and Bistro
01.2023 - 12.2023
Customer Service Cashier
Yellow Star Snack House
09.2022 - 12.2022
Bachelor of Science - Electrical Engineering
University of British Columbia