Thai Hoa Nguyen
Modesto
Summary
A dynamic and results-oriented professional with experience at JD Sport, specializing in customer service and teamwork. Demonstrated success in elevating guest experiences and driving sales through proactive problem-solving and collaboration. Known for maintaining organized workspaces and training new team members, highlighting a strong commitment to operational excellence and leadership development. Primarily focused in the clothing department, I consistently supported other areas during understaffed shifts, ensuring smooth operations across the store. Skilled in footwear,stocking, apparel management, and occasional cashier duties, contributing to a well-rounded and efficient team.
Overview
2
2
years of professional experience
Work History
Team Associated
JD Sport
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Learned all required tasks quickly to maximize performance.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified merchandise for proper prices and labels.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Concessions Worker Volunteer
Fred C. Beyer High School
01.2023 - 03.2023
- Assisted in training new volunteer concession workers on proper procedures, policies, and best practices.
- Supported team members in cross-functional roles as needed fostering collaboration among volunteers.
- Contributed ideas towards enhancing the overall guest experience at events leading to increased ticket sales.
- Adapted to varying event requirements, customizing product offerings based on audience demographics or preferences when necessary.
- Managed concession stand operations to provide smooth service and enhance customer experience.
- Improved organization of stock and supplies by maintaining detailed inventories.
Education
No Degree - Accounting
California State University, Stanislaus
Turlock, CA05-2027
High School Diploma -
Fred C. Beyer High School
Modesto, CA05-2023
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Positive attitude
- Teamwork and collaboration
- Following instructions
- Cleaning
Average 3.85 GPA HighSchool
Maintained a 3.85 GPA throughout high school, from 9th to 12th grade, demonstrating strong academic performance and a commitment to excellence.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Korean
Elementary
Timeline
Team Associated
JD Sport
11.2023 - Current
Concessions Worker Volunteer
Fred C. Beyer High School
01.2023 - 03.2023
No Degree - Accounting
California State University, Stanislaus
High School Diploma -
Fred C. Beyer High School
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