Taiyana Ferguson
Inglewood
Summary
Dynamic General Manager with a proven track record in driving operational efficiency, enhancing team collaboration, and improving customer satisfaction. Skilled in staff training, goal setting, and inventory control.
Overview
6
6
years of professional experience
Work History
Teacher Assistant Supervisor
University of Nevada Las Vegas
01.2020 - 12.2022
- Supported faculty in lesson planning and implementation of educational activities.
- Facilitated communication between students and educators to enhance learning outcomes.
- Assisted in managing classroom environments, promoting positive student engagement.
- Developed instructional materials to reinforce course objectives and student comprehension.
Security Officer
University of Nevada Las Vegas
01.2021 - 12.2021
- Monitored premises to ensure safety and security of facilities and personnel.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to incidents, ensuring accurate reporting and documentation.
- Provided exceptional customer service while maintaining a secure environment.
- Trained new security personnel on protocols and procedures for effective operations.
Kitchen Manager
Chipotle Grill
01.2022 - 12.2023
- Managed kitchen operations, ensuring compliance with safety and sanitation standards.
- Trained and supervised team members on food preparation techniques and service protocols.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Coordinated food production schedules to meet peak service demands effectively.
Guest Room Attendant
Waldorf Astoria Las Vegas
12.2022 - 12.2024
- Ensured cleanliness and organization of guest rooms, adhering to Waldorf Astoria standards.
- Conducted thorough inspections of room amenities and linens for quality assurance.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to confirm adherence to department standards.
- Implemented effective cleaning techniques that enhanced guest satisfaction scores.
Cashier
Panera Bread
05.2023 - 02.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of cashier area and dining space.
- Collaborated with team members to enhance customer service experience.
Guest Room Attendant
Aria
03.2023 - 12.2024
- Collaborated with housekeeping team to streamline cleaning processes, enhancing overall efficiency.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Reported damages, disturbances and shortcomings to supervisor.
- Adhered strictly to hygiene protocols when handling laundry items, preventing cross-contamination between clean and soiled materials.
General Manager
T509
01.2024 - 06.2026
- Led operational efficiency initiatives, reducing costs and optimizing resource allocation.
- Developed and implemented strategic plans to enhance overall business performance.
- Streamlined communication processes across departments, improving team collaboration and effectiveness.
- Mentored management staff, fostering leadership skills and promoting professional development.
- Drove customer satisfaction initiatives, enhancing service delivery standards across all locations.
- Collaborated with cross-functional teams to execute projects on time and within scope.
Education
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV06-2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff training
- Staff training/development
- Inventory control
- Goal setting
Timeline
General Manager
T509
01.2024 - 06.2026
Cashier
Panera Bread
05.2023 - 02.2024
Guest Room Attendant
Aria
03.2023 - 12.2024
Guest Room Attendant
Waldorf Astoria Las Vegas
12.2022 - 12.2024
Kitchen Manager
Chipotle Grill
01.2022 - 12.2023
Security Officer
University of Nevada Las Vegas
01.2021 - 12.2021
Teacher Assistant Supervisor
University of Nevada Las Vegas
01.2020 - 12.2022
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas