Joshua Dalton
Huntington Park
Summary
Dynamic leader with a proven track record at West Coast Metropolitan Patrol, adept in strategic planning and operational excellence. Excelled in enhancing customer satisfaction and employee productivity through effective leadership and problem resolution. Skilled in active listening and conflict resolution, fostering strong relationships and a culture of accountability.
Overview
7
7
years of professional experience
Work History
President/Security Patrol Supervisor
West Coast Metropolitan Patrol
12.2015 - 05.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Connections Academy
San Juan Capistrano, CA01-2016
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Integrity and ethics
- Employee relations
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Building rapport
Timeline
President/Security Patrol Supervisor
West Coast Metropolitan Patrol
12.2015 - 05.2023
High School Diploma -
Connections Academy
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