Tessa Cyr
Montréal,Canada
Summary
Bilingual (French–English) Psychology student at McGill University, graduating December 2025 with minors in Behavioral Science and Social Studies of Medicine. Brings strong mental-health knowledge, empathetic communication, and extensive customer service experience in fast-paced environments. Highly organized, digitally fluent, and committed to supporting members with compassion and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Camper
06.2025 - Current
- Deliver empathetic support in a high-traffic setting.
- Apply active listening when dealing with customer frustration.
- Maintain organization and adapt to busy periods.
- Navigate digital POS systems efficiently.
Cashier
Marché Éden
07.2023 - 12.2023
- Assisted diverse individuals, including those under stress.
- Resolved issues with patience and clarity.
- Maintained composure during high-volume hours.
Hostess, Server & Barback
Beyond the Pale / Smoque Shack
05.2022 - 08.2022
- Greeted and supported guests with attentiveness.
- Used de-escalation with distressed customers.
- Managed multiple tasks while staying calm.
Cashier
Herb and Spice
06.2020 - 07.2021
- Provided supportive assistance during busy periods.
- Maintained sanitation and organization.
- Ensured professional, patient communication.
In-Store Team Member
Domino’s Pizza
03.2019 - 05.2020
- Assisted customers in-store and by phone.
- Handled conflicts with empathy.
- Followed safety and sanitation procedures.
Education
Bachelor of Arts - Psychology, Behavioural Science, Social Studies of Medicine
McGill University
Montréal, QC12.2025
Ontario Secondary School Diploma - undefined
Nepean High School
Ottawa, ON01.2021
Skills
- Fluent in English and French
- Strong empathy, active listening & communication
- Understanding of mental health concepts through Psychology & Behavioral Science
- Calm decision-making in fast-paced situations
- Strong digital literacy & multitasking
- Knowledge of social determinants of health
- Customer service & de-escalation
- CPR/AED certified
Languages
French
Full Professional
English
Native or Bilingual
Certification
- CPR/AED — Canadian Red Cross
- Smart Serve Ontario
Timeline
Sales Associate
Camper
06.2025 - Current
Cashier
Marché Éden
07.2023 - 12.2023
Hostess, Server & Barback
Beyond the Pale / Smoque Shack
05.2022 - 08.2022
Cashier
Herb and Spice
06.2020 - 07.2021
In-Store Team Member
Domino’s Pizza
03.2019 - 05.2020
Ontario Secondary School Diploma - undefined
Nepean High School
Bachelor of Arts - Psychology, Behavioural Science, Social Studies of Medicine
McGill University
OTHER EXPERIENCE
- Nanny — Montréal, QC (June 2025–Present)
- Provide childcare with emphasis on emotional regulation and safety.
- Writer/Contributor — Bootlegger Magazine & District Blog (2024–Present)
- Produced reflective writing involving community and wellbeing themes.