Tesfahiwet Leake
Summary
Versatile and results-oriented professional with a proven track record at Fleet Optics, excelling in customer service and team leadership. Demonstrated ability to enhance operational efficiency and customer satisfaction through exceptional communication and problem-solving skills. Known for adaptability, attention to detail, and a positive attitude, consistently achieving and surpassing goals.
Overview
7
7
years of professional experience
Work History
Manager
Yatana Variety Store
Toronto, ON
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner Operator
Fleet Optics
Toronto, ON
11.2020 - 01.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Construction Worker
York Construction Academy
Toronto, ON
01.2019 - 12.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Line Operator
Yaya Foods
Toronto, ON
10.2017 - 01.2019
- Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
Education
Diploma - Construction Technology
York Construction Academy
Toronto, ON07-2019
Certificate - Business Management
Ryerson University
Toronto, None12-2018
High School Diploma -
Yorkdale Adult Learning Centre
Toronto, ON06-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Hard working
- Verbal and written communication
- Complex Problem-solving
- Teamwork and collaboration
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Excellent communication
Languages
English
Native or Bilingual
Timeline
Manager
Yatana Variety Store
02.2023 - Current
Owner Operator
Fleet Optics
11.2020 - 01.2023
Construction Worker
York Construction Academy
01.2019 - 12.2019
Line Operator
Yaya Foods
10.2017 - 01.2019
Diploma - Construction Technology
York Construction Academy
Certificate - Business Management
Ryerson University
High School Diploma -
Yorkdale Adult Learning Centre