Terry Cianfarani
Orangeville,Ontario
Summary
Accomplished Auto Body Estimator at C-Line Collision/Fix Auto Orangeville, I enhanced customer satisfaction and exceeded monthly sales goals through expert repair estimates and strong insurance liaison skills. Demonstrating leadership and problem-solving abilities, I streamlined processes to increase efficiency and profitability. Skilled in maintenance and repair, my work fosters trust and transparency with clients.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Shop Administrator
Fix Auto Orangeville
11.2021 - Current
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Assisted customers with product inquiries, selection, and purchases, ensuring a positive shopping experience.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Auto Body Estimator
C-Line Collision/Fix Auto Orangeville
03.2007 - Current
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Implemented time-saving strategies for more efficient vehicle assessments, ultimately allowing for increased capacity and higher revenue generation.
- Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
- Negotiated competitive pricing with local parts vendors, ultimately reducing overall repair costs for customers.
- Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
- Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
- Inspected completed repairs for accuracy, quality and safety.
- Replaced and repaired vehicle parts according to work order instructions.
- Examined vehicles to determine extent of damage and repairs required.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Auto Body Repair Technician
T.R.A. Enterprises
06.1984 - 01.2007
- Replaced and repaired vehicle parts according to work order instructions.
- Maintained a safe and clean work environment through proper equipment use and adherence to safety guidelines.
- Inspected new parts and areas of repair to verify correctness and quality.
- Upheld company reputation for excellence by consistently delivering exceptional workmanship and attention to detail on each repair job.
Education
Bachelor of Arts - History And Geography
Wilfrid Laurier University
Waterloo, ON04.1990
Skills
Proficient in using Qaptor and Mitchell Connect estimating systems
Proficient in using Mitchell Repair Centre and Summit shop management systems
Knowledge in using Arms and Progi calendar systems
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Leadership skills
- Multitasking
- Organizational Skills
- Decision-Making
Certification
I-Car Gold Class Certification
Timeline
Shop Administrator
Fix Auto Orangeville
11.2021 - Current
Auto Body Estimator
C-Line Collision/Fix Auto Orangeville
03.2007 - Current
Auto Body Repair Technician
T.R.A. Enterprises
06.1984 - 01.2007
I-Car Gold Class Certification
Bachelor of Arts - History And Geography
Wilfrid Laurier University
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