Cosmo Campos

• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
• Implemented store policies and procedures to remain compliant with insurance guidelines.
• Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Facilitated communication between customers, technicians, and other departments to ensure a seamless service experience for all parties involved.
• Continuously updated knowledge of industry trends, tools, and best practices to maintain excellence in bodyshop administration.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Maintained strong relationships with insurance companies, facilitating smooth claims processing.
• Reduced cycle time with meticulous organization of repair orders, invoices, and estimates.
• Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.

• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Managed team of 8 personnel focused on repairs and refinishing work.
• Worked with customers and insurance companies to obtain payments.
• Inspected auto body damage and wrote up repair orders.
• Checked quality of all work to maintain customer satisfaction.
• Built loyal account base and long-term business relationships with DRP accounts.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
• Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
• Liaised between car owners and insurance agencies about auto damage and insurance claims.
• Helped customers obtain alternate transportation via rental car services.
• Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
• Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.

• Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions.
• Explained the amount that would be charged for services and provided detailed answers to customer questions.
• Organized weekly production reports for the cooperate department to track shop success.
• Managed quality communication, customer support and product representation for each client.
• Handled Auto Club and Hartford DRP accounts
• Maintained great CSI and KPI scores
  

• The estimator of a direct repair shop for Infinity insurance.
• Maintained a 90% customer service satisfaction rating.
• Reviewed the work of four auto technicians.
• Guided mechanics with decisions concerning repair and replacement of parts.
• Ordered my own parts and followed up on parts to efficiently execute repairs of the vehicle.
• Deliver monthly a minimum of $160 to $260
• Balanced and sheet match all my estimates and supplements.
• A firm believer of Lean Six Sigma, enabling me to never have to shop loss a part.
• Update my customers of the repair phases their vehicle is in.
  
  

• Followed checklists to verify that all important parts were examined.
• Examined vehicles to determine the extent of damage or malfunctions.
• Communicated with customers regarding vehicle issues and potential repairs.
• Operated pneumatic tools and air compressors.
• Executed all phases of power system tear down and repair.
• Maintained a 98% customer service satisfaction rating.
• Contributed to repeat and referral business by using strong customer service and problem solving skills.
• Washed, waxed and buffed the exterior of vehicles.
• Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.
• Dried car surfaces using air compressors and cloths.
• Organized work records and filed reports.
• Ordered accurate amounts of parts and supplies to maintain necessary inventory.
• Reviewed the work of 1 auto mechanics and 3 body men.
• Transported customers to and from the shop for the customer service program.

• Handle customer inquiries and troubleshooting;communicate with technicians and insurance companies to resolve problems with speed and accuracy.
• Order parts/supplies and monitor inventory levels.
• Write up estimates for customers; work closely with insurance staff to process claims
• Process all daily cash, including cash reconciliations and bank deposit-deposit preparation.
• Track and document(including uploading and posting)information on new and used parts

Body/Metal Technician (Assistant)

• Replaced,repaired minor damage and refinished bodies on a wide range of U.S. and foreign vehicles.(Familiar with Cheif and FMC equipment like car -o-liner, Cellete but I don't know how to use it)

Examined vehicles to determine the extent of damage or malfunctions.