Terri Webb
Burlington
Summary
Proven and driven Sales Account Manager with over 30 years of experience managing diverse accounts across Southern Ontario, including condominiums, manufacturing plants, office buildings, and industrial facilities. Expertise in strategic sales planning, high-profile account development and retention, project management, contract negotiation, and executing sales strategies for a diversity of manufactured fire alarm panels and equipment. Skilled at coordinating cross-functional teams and ensuring all systems meet fire, safety, and building codes. Experienced in developing fire safety plans, conducting fire extinguisher training, and delivering customer education and presentations to enhance client understanding and compliance. Strong background in life safety systems, fire protection, preventive maintenance, security systems, and fire alarm panels, as well as HVAC and building operations. Adept at building and maintaining relationships with C-level stakeholders, managing multi-million dollar portfolios, and driving consistent revenue growth. Recognized for attention to detail, leadership, and a proactive approach to exceeding client expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Johnson Controls
07.2024 - Current
- Manage a diverse portfolio of commercial accounts across Southern Ontario including condominiums, manufacturing plants, office buildings, and industrial facilities.
- Handle the full sales process from prospecting to contract execution, including proposals, pricing, and service agreement negotiations.
- Execute sales strategies for Simplex fire alarm panels to end users.
- Lead project management activities including coordinating installations and ensuring timely completion of projects.
- Coordinate with service, engineering, and installation teams to ensure projects are delivered on time and to client satisfaction.
- Ensure all systems and services comply with local safety regulations and quality standards.
- Track and report on sales performance using Salesforce.
Account Manager
CFS Canada
01.2024 - 06.2024
- Managed sales accounts focused on automatic door systems across commercial and industrial clients in Southern Ontario.
- Developed relationships with building managers, contractors, and facility operators to identify needs and provide tailored access solutions.
- Coordinated project timelines and liaised with technical teams to ensure smooth installation and service delivery.
- Negotiated contracts and maintained customer satisfaction through proactive communication and follow-up.
Account Manager
Vipond Inc.
03.2005 - 03.2020
- Managed a $1M+ portfolio in fire protection services, focusing on new sales, contract renewals, and upselling.
- Achieved a 93% close rate on new business through client-focused proposals and strategic account planning.
- Increased long-term customer retention by 60% by building strong relationships and ensuring consistent service delivery.
- Oversaw P&L responsibilities and reporting for high-value contracts and multi-site clients.
- Developed key account strategy to expand brand visibility and support regional growth initiatives.
Skills
- B2B Sales & Client Management
- High-Profile Account Development & Retention
- Strategic Sales Planning & Execution
- Relationship Building with C-Level Stakeholders
- Negotiation & Contract Management
- Market Analysis & Competitive Positioning
- Cross-Functional Team Collaboration
- Business-Account development
- Compliance & Code Regulations
- CRM & Pipeline Management (Salesforce)
- Business relationship management
- Blueprint Reading & Job Site Coordination
- Project Management
- Review of contracts
- Territory sales management
- Sales reporting
- Team oversight
Certification
- Occupational Health and Safety (OHS) Certification
- McMaster University- Project management and Business
- Project Management Professional (PMP) / CAPM Certification
- Construction Safety Training System (CSTS)
- SPIN Selling Certification
- Sales Manager Certificate
Timeline
Sales Account Manager
Johnson Controls
07.2024 - Current
Account Manager
CFS Canada
01.2024 - 06.2024
Account Manager
Vipond Inc.
03.2005 - 03.2020